Product Specialist:
Position Summary
The Product Specialist delivers outstanding customer service and maintains expert knowledge of medical supply products, orthopedics, and how they relate to human anatomy and physiology. This role ensures every customer receives personalized guidance in selecting the right solutions to improve comfort, mobility, or overall quality of life.
Key Duties
- Greet and assist customers with professionalism and empathy
- Learn and maintain in-depth knowledge of medical supplies, orthopedics, and their proper use
- Support customers in understanding how products relate to their condition or recovery needs
- Provide clear, accurate product demonstrations and recommendations
- Assist with merchandising, stocking, and maintaining a clean, organized sales floor
- Handle customer inquiries and resolve issues promptly
- Participate in ongoing product and healthcare-related training
Qualifications
- 1+ year of customer service, sales, or healthcare/retail experience preferred
- Interest in medical supplies, orthopedics, or healthcare fields (training provided)
- Strong communication and interpersonal skills
- Ability to explain product features in relation to anatomy and physiology
- Flexible schedule availability
Traits That Succeed in This Role
- Compassionate and service-oriented
- Curious and eager to deepen product/healthcare knowledge
- Dependable and proactive team player
Pay: $15.00 - $22.00 per hour
Benefits:
- Employee discount
- On-the-job training
- Opportunities for advancement
- Paid time off
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
