Who we are:
Precision Health is building the next generation of concierge medicine by combining personalized primary care, preventive health, and longevity-focused services with a high-touch member experience. Our mission is to help individuals live healthier, longer lives while redefining what modern healthcare can be.
Position Overview:
Precision Health is seeking an experienced, professional, and hospitality-driven Concierge Medical Receptionist to join our growing team.
This position serves as the first impression of our practice and plays a vital role in creating exceptional patient experience.
The ideal candidate is highly organized, detail-oriented, compassionate, and thrives in a fast-paced healthcare environment while maintaining a positive and professional attitude.
We are looking for someone who genuinely enjoys helping others, values teamwork, and wants to grow alongside our organization. Our goal is to foster a positive workplace where employees treat one another with kindness, respect, accountability, and professionalism.
We believe that how we work together matters just as much as the work itself.
Team members are expected to communicate professionally, handle challenges constructively, and contribute positively to the culture of the office.
If you enjoy collaborating with others, take pride in your work, and are committed to delivering outstanding service, we would love to meet you.
Key Responsibilities:
Member Experience & Front Desk Operations
- Welcome members, patients, and visitors in a warm, professional, and hospitality-focused manner.
- Manage patient check-in and check-out processes efficiently and accurately.
- Maintain a clean, organized, and presentation-ready reception and member lounge area.
- Provide exceptional customer service across all communication channels, including phone, email, text messaging, patient portal, and in-person interactions.
- Assist patients with navigating the patient portal and communication platforms.
Scheduling & Communication
- Answer and manage incoming phone calls promptly, professionally, and courteously.
- Schedule, reschedule, and confirm appointments while maintaining provider calendars.
- Send appointment reminders, preparation instructions, and follow-up communications.
- Coordinate scheduling changes, cancellations, and member requests according to established workflows.
- Monitor and respond to patient communications through phone, email, portal, and text messaging systems.
Administrative Support
- Verify patient demographics, insurance information, and required documentation before appointments.
- Assist with insurance verification, payment collection, superbills, and related administrative processes.
- Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
- Process incoming faxes, scan documents, and upload records into the EMR/EHR system.
- Support referrals, records requests, and other administrative workflows as needed.
- Accurately enter data and maintain organized documentation within company systems.
Systems & Workflow Compliance
- Follow established front desk workflows, communication standards, and operational procedures.
- Maintain accurate records within EMR/EHR, scheduling, and communication platforms.
- Escalate patient concerns, scheduling conflicts, or operational issues appropriately.
Support additional administrative and operational responsibilities as assigned.
Requirements:
- Minimum of 2 years of medical receptionist experience.
- Strong customer service and communication skills.
- Excellent phone etiquette and professionalism.
- Experience with appointment scheduling and patient coordination.
- Familiarity with medical terminology and healthcare office workflows.
- Experience verifying insurance benefits and patient information.
- Proficiency with EMR/EHR systems and Microsoft Office applications.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and remain calm and professional under pressure.
- Ability to work collaboratively within a team environment.
Preferred:
- 3–5+ years of experience in healthcare reception, concierge medicine, hospitality, or premium customer service environments.
- Experience with Cerbo EMR/EHR.
- Experience with Spruce communication platform.
- Bilingual (English/Spanish) preferred.
Benefits:
- 401(k)
- Paid Time Off
- Employee Discount
- Gym Membership
- Uniform Allowance
- Employee Mentoring Program
- On-the-Job Training
- Career Growth & Advancement Opportunities
At Precision Health, we are building something special. If you are passionate about delivering exceptional patient experiences, enjoy working in a collaborative environment, and want to be part of a growing concierge medical practice, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- Employee discount
- Employee mentoring program
- Free parking
- Gym membership
- On-the-job training
- Opportunities for advancement
- Paid time off
- Uniform allowance
Ability to Commute:
- Sarasota, FL 34239 (Required)
Ability to Relocate:
- Sarasota, FL 34239: Relocate before starting work (Required)
Work Location: In person
