Job Summary
The Program Manager provides leadership, oversight, and coordination for assigned programs supporting individuals with intellectual and developmental disabilities while serving as a key representative of Self Determined Futures, LLC within the Riverside community. This role ensures services are delivered with excellence, compliance, and a person-centered focus while fostering community partnerships, increasing program awareness, and supporting the organization's marketing and outreach initiatives.
The ideal candidate is a strong leader who is passionate about developing staff, building relationships, promoting community engagement, and ensuring exceptional services for individuals and families.
Duties
Program Leadership & Operations
- Oversee the daily operations of assigned programs, ensuring quality service delivery and compliance with Regional Center, DDS, and organizational requirements.
- Supervise, mentor, train, coach, and evaluate program staff.
- Monitor staff productivity, documentation, billing, and overall program performance.
- Ensure participant services remain person-centered and consistent with Individual Program Plans (IPPs) and organizational standards.
- Provide guidance and support regarding case management, crisis intervention, problem-solving, and service coordination.
- Review documentation for accuracy, completeness, and compliance.
- Identify opportunities to improve program quality, efficiency, and participant outcomes.
- Collaborate with executive leadership to support organizational growth, strategic initiatives, and new program development.
Community Outreach & Partnership Development
- Represent Self Determined Futures, LLC at community events, resource fairs, networking meetings, Regional Center events, employer meetings, and professional conferences.
- Develop and maintain strong relationships with Regional Centers, schools, healthcare providers, nonprofit organizations, employers, and other community partners.
- Promote the organization's services and programs to increase community awareness and referrals.
- Identify opportunities to establish new partnerships and expand the organization's presence throughout Riverside County.
- Coordinate outreach campaigns, educational presentations, and community engagement initiatives.
- Track outreach efforts, referral sources, and community engagement activities.
- Serve as a positive ambassador for Self Determined Futures, LLC within the community.
Marketing & Communications
- Assist with developing and implementing marketing strategies that increase community awareness and program growth.
- Manage and contribute content for the company's social media platforms.
- Create marketing materials including brochures, flyers, newsletters, presentations, banners, promotional items, and event materials.
- Collaborate with leadership to ensure consistent branding and messaging across all marketing efforts.
- Assist with website updates, company announcements, success stories, and promotion of events, trainings, and new programs.
- Monitor marketing trends and recommend innovative strategies to strengthen community engagement and visibility.
Participant & Community Relations
- Serve as the primary liaison with Regional Centers, participants, families, referral sources, and community partners.
- Build and maintain positive relationships while ensuring exceptional customer service.
- Assist with participant concerns, service issues, and conflict resolution.
- Collaborate with internal teams to ensure participants receive high-quality, coordinated services.
Administrative Responsibilities
- Maintain accurate program records, reports, and documentation in compliance with organizational policies and regulatory requirements.
- Prepare reports related to program performance, outreach activities, marketing initiatives, and organizational goals.
- Participate in leadership meetings, strategic planning, and organizational initiatives.
- Complete additional administrative duties and special projects as assigned.
Qualifications
- Bachelor's degree in Education, Special Education, Human Services, Social Work, or a related field preferred.
- Minimum of three (3) years of supervisory or leadership experience in human services.
- Strong knowledge of Regional Center services, person-centered practices, service coordination, and programs supporting individuals with intellectual and developmental disabilities.
- Experience in community outreach, partnership development, marketing, or public relations preferred.
- Experience managing social media platforms and creating marketing materials is highly desirable.
- Strong leadership, organizational, interpersonal, and communication skills.
- Excellent public speaking and presentation abilities.
- Ability to build and maintain professional relationships with community partners and stakeholders.
- Ability to manage multiple priorities and adapt to changing organizational needs.
- Proficient in Google Workspace, Canva, and social media platforms preferred.
- Valid California driver's license, reliable transportation, and current auto insurance required.
Join us in creating impactful programs that empower communities! Your leadership will inspire positive change while advancing your career in a vibrant environment dedicated to service excellence.
Pay: From $74,880.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- supervisory or leadership in social services: 3 years (Required)
- Marketing: 1 year (Required)
- Social media management: 1 year (Required)
Language:
Ability to Commute:
- Riverside, CA 92501 (Required)
Work Location: In person
