- Provide guidance to all Technicians having trouble diagnosing and/or repairing vehicles. Advise and provide support on difficult-to-diagnose cases by confirming the accuracy and quality of the data, prepare vehicles or required diagnostic tools and verify systematic diagnosis has been performed.
- Participates with Service Manager in the screening, interviewing and selection process of new service technicians.
- Provide feedback on development and training needs of technicians.
- Coach, Lead, Train, Develop and Supervise all Technicians within the Department.
- Ensures work is being completed to manufacturer’s standards. Fixed First Visit.
- Knowledge of all tools, computers and equipment required to diagnose, troubleshoot, repair and service vehicles.
- Ensure proper usage of CDK & X-time and all other required software.
- Maintain a Fixed Right the First Time average equal to or above the Dealer Performance Group (DPG) Market average.
- Assists the Service Manager in the Performance and Corrective Action Review process for shop Team Members.
- Assume responsibility for any vehicle that has returned due to a failed repair attempt; which includes overseeing the repair and quality control check of the vehicle.
- Open cases with MB Technical Support as needed as well as maintain a good relationship with the Technical Support Team and Service Engineering.
- Maintains the shop (up-to-date) on computer and diagnostic equipment updates and performs software upgrades. Keeps all shop equipment calibrated periodically and as directed by the Service Manager.
- Assists Service Manager to ensure that all required safety policies, practices and procedures and training are followed by the technicians.
- Conducts periodic quality control evaluations on completed jobs.
- Ensures shop is neat, clean and organized at all times.
- Dispatch Work to the technicians.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:
- High school diploma or general education degree (GED) required.
- Minimum 3 years of Mercedes-Benz Shop Foreman experience. Certified Mercedes Benz.
- Strong Knowledge, Skills and Abilities (KSA’s) surrounding automotive repair, maintenance, diagnostics, tools and systems.
- Outstanding leadership and interpersonal skills which focus on treating employees with respect.
- Strong time management & quantitative skills.
- CDK DMS Usage.
- Comfortable with ambiguity in a dynamic, changing environment.
- Unwavering commitment to ethical business practices.
- Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA, Right-To-Know, and other regulations.
- Professional appearance and work ethic
- Valid Driver License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment, as needed, in a safe manner.
Job Type: Full-time
Pay: $85,000.00 - $125,000.00 per year
Benefits:
License/Certification:
- Driver's License (Preferred)
Work Location: In person
