GENERAL PURPOSE:
The Medical Assistant provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinic.
MAIN RESPONSIBILITIES AND DUTIES:
-
Assists patients calling and visiting the clinic
-
Calls and escorts patients to exam area timely to promote continual flow of patients
-
Obtains vital signs, height and weight and documents in Electronic Health Record (EHR) per policy and procedure
-
Makes referral appointments and maintains referral in i2i log
-
Collects and processes laboratory specimens per policy and procedure
-
Assists with call backs to patients at provider request
-
Enters patient with designated problems into tickler file per protocol
-
Maintains tracking in i2iTracks
-
Maintains daily EHR worklist
-
Assisting providers with patients and calls
-
Initiates Care Plans and updates in EHR per Patient Centered Medical Home (PCMH)
-
Assists provider with examinations
-
Administers immunizations and medications per protocol
-
Utilizes appropriate technique in administering injections
-
Follows infection control per Clinical Policy and Procedure guidelines
-
Assists with calls to pharmacies per protocol
-
Records timely in EHR per the corporation's policy and procedure
-
Initiates Advanced Directives and updates as appropriate per policy and procedure for PCMH
-
Cleans, autoclaves, and sterilizes instruments, equipment, etc., used in clinic
-
Performs control tests of certain laboratory equipment
-
Prepares and stocks exam rooms
-
Enters patient data into clinic tracking system
-
Maintains professional growth by attending all meetings and in-service trainings
-
Participates in Continuous Quality Improvement (CQI) activities and staff meetings
-
Treats all clients, staff and the community with respect and courtesy
-
Utilizes effective means to resolve conflict
- Utilizes effective verbal and written communication skills
-
Flexibility to work at other Ampla Health sites as needed
- Performs other duties assigned by supervisor
QUALITIES & CHARACTERISTICS
-
Maintains a professional relationship, and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
-
Maintains the highest professional ethics and is honest in dealing with people, is a model for all employees through his/her actions
-
Strives to learn more and is receptive to new challenges and opportunities
-
Displays enthusiasm toward the work and the mission of Ampla Health
PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES
-
High School Diploma or GED required
-
Completion of a Medical Assistant Training Program
-
Medical Assistant Certification required
-
Current CPR certification required
-
Effective communication skills. Adept at dealing with people in person or in telephone contacts
-
Neatness and accuracy in performing tasks
-
Ability to use discretion in situations dealing with confidential patient health information
-
Effective time management skills
- Familiarity with primary care outpatient clinic procedure (desirable)
-
Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
COMMUNICATIONS SKILLS
- Must have neat and legible handwriting
-
Must be able to interact with patients courteously and calmly
-
Ability to communicate well with the public
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Works well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:
-
Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
-
Able to work on feet the majority of the day without tiring
-
Must be able to hear adequately to auscultate B/S
-
Must have vision which is adequate to read increments on tuberculin syringe accurately
-
Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
-
This position has exposure to Aerosol Transmitted Diseases (ATD) and Blood Borne Pathogens (BBP)
GENERAL PURPOSE:
The Medical Assistant provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinic.
MAIN RESPONSIBILITIES AND DUTIES:
-
Assists patients calling and visiting the clinic
-
Calls and escorts patients to exam area timely to promote continual flow of patients
-
Obtains vital signs, height and weight and documents in Electronic Health Record (EHR) per policy and procedure
-
Makes referral appointments and maintains referral in i2i log
-
Collects and processes laboratory specimens per policy and procedure
-
Assists with call backs to patients at provider request
-
Enters patient with designated problems into tickler file per protocol
-
Maintains tracking in i2iTracks
-
Maintains daily EHR worklist
-
Assisting providers with patients and calls
-
Initiates Care Plans and updates in EHR per Patient Centered Medical Home (PCMH)
-
Assists provider with examinations
-
Administers immunizations and medications per protocol
-
Utilizes appropriate technique in administering injections
-
Follows infection control per Clinical Policy and Procedure guidelines
-
Assists with calls to pharmacies per protocol
-
Records timely in EHR per the corporation's policy and procedure
-
Initiates Advanced Directives and updates as appropriate per policy and procedure for PCMH
-
Cleans, autoclaves, and sterilizes instruments, equipment, etc., used in clinic
-
Performs control tests of certain laboratory equipment
-
Prepares and stocks exam rooms
-
Enters patient data into clinic tracking system
-
Maintains professional growth by attending all meetings and in-service trainings
-
Participates in Continuous Quality Improvement (CQI) activities and staff meetings
-
Treats all clients, staff and the community with respect and courtesy
-
Utilizes effective means to resolve conflict
- Utilizes effective verbal and written communication skills
-
Flexibility to work at other Ampla Health sites as needed
- Performs other duties assigned by supervisor
QUALITIES & CHARACTERISTICS
-
Maintains a professional relationship, and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
-
Maintains the highest professional ethics and is honest in dealing with people, is a model for all employees through his/her actions
-
Strives to learn more and is receptive to new challenges and opportunities
-
Displays enthusiasm toward the work and the mission of Ampla Health
PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES
-
High School Diploma or GED required
-
Completion of a Medical Assistant Training Program
-
Medical Assistant Certification required
-
Current CPR certification required
-
Effective communication skills. Adept at dealing with people in person or in telephone contacts
-
Neatness and accuracy in performing tasks
-
Ability to use discretion in situations dealing with confidential patient health information
-
Effective time management skills
- Familiarity with primary care outpatient clinic procedure (desirable)
-
Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
COMMUNICATIONS SKILLS
- Must have neat and legible handwriting
-
Must be able to interact with patients courteously and calmly
-
Ability to communicate well with the public
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Works well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:
-
Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
-
Able to work on feet the majority of the day without tiring
-
Must be able to hear adequately to auscultate B/S
-
Must have vision which is adequate to read increments on tuberculin syringe accurately
-
Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
-
This position has exposure to Aerosol Transmitted Diseases (ATD) and Blood Borne Pathogens (BBP)
