Deposit Operations Associate
Location Tempe, Arizona | Onsite
Compensation & Schedule
$28.00 – $30.00 per hour
Monday – Friday, 9:00 AM – 5:00 PM EST (6:00 AM – 2:00 PM Arizona Time)
Full-Time
W2 employment
Start date: TBD
Role Impact
The Deposit Operations Associate supports the execution of customer payment activity and disbursement workflows to ensure accurate, secure, and timely transaction processing. This role partners closely with Customer Support, Ledger Operations, and Treasury to deliver a seamless client experience. Success in this position means maintaining operational accuracy, resolving payment-related inquiries efficiently, and ensuring compliance with banking and internal policies.
Key Responsibilities
Payments Processing: Handle the full cycle of wire deposits and withdrawals, including managing manual queues and processing returns.
Customer Support Coordination: Work closely with internal support teams to resolve customer queries related to payments, deposits, and withdrawals.
Coordinating and fulfilling requests from Banking Partners: Manage fraud recall and compliance-related requests from banking partners, collaborating with internal compliance teams to gather documentation, review account activity, and ensure timely resolution.
Account & Transaction Management: Approve and process ledger credits, debits, and fee transactions to ensure accurate account balances.
Account Maintenance: Review, update, and verify client payment method details to ensure accuracy and security.
Customer Assurance: Coordinate with Customer Support teams to provide timely confirmations of wire transactions and maintain clear communication on payment statuses.
Minimum Qualifications
High school diploma, or equivalent and 2 years of experience in the financial services industry or related field
Advanced proficiency in Excel
Understanding of bank deposit processing
Strong communication skills and ability to distill complex topics
Core Tools & Systems
Microsoft Excel (advanced proficiency required)
Internal ledger and payment processing systems
Banking partner platforms and compliance documentation tools
Preferred Skills
An undergraduate or graduate degree in finance or related field
4+ years of experience in finance, ideally at a global bank, exchange, hedge fund, financial institution, or crypto trading platform
Understanding of cryptocurrency markets, DeFi (Decentralized Finance) protocols, blockchain technology, and consumer credit markets
Benefits
Competitive starting pay
Discretionary annual bonus
Long-term incentive in the form of a new hire equity grant
Comprehensive health plans
401(k) with company matching
Paid Parental Leave
Flexible time off
Legal Notice
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