Supervise daily food and beverage operations across all outlets (restaurant, bar, banquets, room service, etc.)
Lead, train, and motivate staff to deliver outstanding service in line with company standards.
Monitor service quality, guest satisfaction, and resolve customer complaints promptly and professionally.
Assist in scheduling, labor management, and ensuring adequate staffing for all shifts.
Ensure compliance with health, safety, sanitation, and licensing regulations.
Collaborate with kitchen and bar staff to ensure smooth and efficient service.
Assist with inventory control, stock ordering, and waste management.
Monitor product quality, presentation, and consistency.
Support the implementation of promotional activities and special events.
Report maintenance and operational issues to relevant departments.
Assist in onboarding and performance evaluations of food and beverage staff.
