Department: Drop-In
Reports To: Manager
FLSA Status: Non-Exempt
Location: Floating
Schedule: Flexible, includes evenings and occasional weekends
The Drop-In Program Specialist plays a key role in supporting the daily operations, program development, and staff mentorship within the Drop-In Services department. This position bridges the gap between direct service staff and program coordination, ensuring high-quality, engaging, and inclusive programming for participants. The Specialist will lead activities, complete , and provide backup support for the Drop-In Coordinator and Program Aides needed.
-
Develop and facilitate group activities, workshops, and community-based events tailored to participant interests and needs.
-
Support Drop-In Aides and Counselors by exemplifying best practices in participant engagement and program delivery.
-
Collaborate with the Drop-In Manager to evaluate and enhance program curricula.
-
Provide coverage and leadership at all drop in locations
-
Support data collection, documentation, and reporting on participant progress and program outcomes.
-
Write quarterly program activity summaries that highlight key events, participation trends, and program impact.
-
Complete semi-annual case notes for assigned clients, documenting progress, engagement, and support needs.
-
Ensure a safe, clean, and welcoming environment across all drop-in centers.
-
Maintain strong communication with staff, participants, and external partners.
-
Uphold ethical standards and model compassionate, culturally responsive care.
-
Perform other duties as assigned.
-
Minimum of 2 years of experience in a Drop-In Counselor, Aide, or similar role.
-
Strong facilitation skills and experience leading group activities or trainings.
-
Demonstrated ability to mentor peers and support team development.
-
Excellent organizational, interpersonal, and communication skills.
-
Ability to work independently and collaboratively in a dynamic environment.
-
Provide assistance for meal prep and driving as needed.
-
Valid driver’s license and ability to operate agency vehicles required.
-
Proficiency in basic computer applications (e.g., Microsoft Office, Google Workspace).
-
Experience working with diverse populations, including individuals with disabilities or behavioral health needs.
-
Background in education, social work, recreation, or related field.
-
Bilingual or multilingual skills a plus.
Compensation:
$20-$21
#INDEMPLOY
-
Experience working with diverse populations, including individuals with disabilities or behavioral health needs.
-
Background in education, social work, recreation, or related field.
-
Bilingual or multilingual skills a plus.
