Operations Support Coordinator

Lessen -
Chicago, IL

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Job Details

Full-time
$22 - $31 an hour
11 days ago

Benefits

Paid holidays
Dental insurance
401(k)
Vision insurance
Opportunities for advancement

Qualifications

Microsoft Excel
Microsoft Outlook
Writing skills
High school diploma or GED
Customer relationship management

Full Job Description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Operations Support Coordinator (OSC) plays an integral role in operations for Lessen operations. This role will manage a specialized subset of work order volume, ad hoc projects and tasks that are more complex and/ or more sensitive including but not limited to Project WOs, Local Office Priorities and Escalations. This role will be in constant contact with vendors and residents to help relay all essential information and help coordinate appointments between all parties involved. The OSC will also provide feedback to management to ensure constant improvement of the project process.

What You'll Do:

Develop and maintain positive relations with vendors, clients/ residents and internal partners as required to ensure superior client satisfaction.

Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.

Manage real-time inquires while keeping track of and responding to commitments

Act as Project Manager and Vendor liaison as needed.

Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.

Ensure work orders are thoroughly created to resolve the current needs and issues of the homes

Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager

Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices

Enter information into our database and ensure consistency and accuracy

Demonstrate professionalism in communication, relationship development, customer service, etc.

Shift flexibility may be required

Foster a positive team environment

Ensure confidentiality and accuracy of internal and external data

Perform ad-hoc projects and other duties as assigned

Assist in training team members and provides constructive feedback as necessary

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers

Performs work under general supervision; carefully reviews the details and accuracy of work performed

What You'll Need:

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

Problem-Solving - Expert

Learning Agility - Advanced

Customer Service - Expert

Verbal Communication - Advanced

Written Communication - Advanced

Relationship - Expert

Analysis - Advanced

Prioritization - Advanced

Teamwork - Expert

Role Specific Skills

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

Strong Communication Skills

Organizational or Project Management skills preferred

Candidates with a growth mindset highly encouraged

People Management Skills

Not applicable to this role

Minimum Qualifications

High school diploma required

4+ years of customer service experience preferred

Preferred experience as a CSA, Dispatch, CSR with a high scorecard rating

Mastery of Lessen’s One platform is strongly preferred

Advanced troubleshooting knowledge and ability to articulate

Ability to communicate industry language

Other Relevant Qualifications

1-3 years of experience preferred

Property maintenance experience

Trades knowledge

Why Lessen:

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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