Qualified Professional (IDD Services)
Wilson, NC | Full-Time | $38,000 – $49,000/year
Lead Across Homes, Communities, and Lives.
At A Caring Heart Case Management, we believe every individual deserves dignity, independence, and meaningful connection. We are seeking a Qualified Professional (QP) who is ready to take an active, hands-on leadership role across both residential (respite house, supported living, and AFL homes) and community-based services.
Important Position Expectation
- This role requires residential competency, flexibility, and willingness to assist with residential staffing coverage and operational support when needed.
- Candidates should be comfortable working directly in residential settings, supporting staff, responding to service needs, and helping ensure continuity of care.
- This is not a remote or desk-only case management position. This is a field-based leadership role supporting individuals wherever they live, work, and engage in their communities.
Key Responsibilities:
- Assist with residential operational needs and staffing support as necessary.
- Participate in incident follow-up, service coordination, and problem-solving efforts.
- Ensure compliance with ISP requirements, documentation standards, and NC regulations.
- Conduct in-person visits, observations, and service monitoring in homes and community locations.
- Monitor quality of care and provide coaching/training to staff.
- Collaborate with families, guardians, healthcare providers, and community partners
Required Qualifications:
- Bachelor’s degree in Human Services or related field.
- Minimum 2 years of direct experience with individuals with IDD.
- Minimum 1 year experience overseeing residential group home services.
- Ability and willingness to work across both residential and community settings on a regular basis.
- Valid driver’s license, reliable vehicle, registration, and insurance.
- Strong organizational, communication, and documentation skills.
- Clean background check and professional references.
Why Join A Caring Heart?
- Meaningful, field-based leadership role with direct impact.
- Opportunity to work across diverse settings—homes, communities, and programs.
- Supportive, mission-driven team focused on advocacy and inclusion.
- Ongoing training and professional development.
- Competitive salary based on experience ($38K – $49K annually).
About Us
A Caring Heart Case Management provides person-centered services including group homes, day programs, respite care, and community-based supports. We are committed to helping individuals with IDD live fulfilling, independent, and connected lives.
Job Type: Full-time
Pay: $38,000.00 - $49,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please describe the degree you have earned, including your major field of study. Additionally, share any minor(s), concentration areas, or specialized coursework you completed that you feel are relevant to this position.
- How confident are you in your ability to write Individual Support Plans (ISPs)? Please include any experience you have with developing person-centered goals, documenting outcomes, and ensuring compliance with regulatory standards.
- This position may require physical tasks such as lifting, pushing, or pulling. Are you able to safely lift and carry up to 25 pounds on a regular basis and up to 100 pounds occasionally, without assistance?
- Are you comfortable assisting individuals with Activities of Daily Living (ADLs) after receiving training? These tasks may include but are not limited to: Personal Care, Mobility Support, Meal Preparation & Feeding, Toileting & Continence Care, and/or Household Tasks. Would you be comfortable performing these essential duties as part of your role?
- Please describe your experience in a supervisory role, particularly as it relates to overseeing Group Home services. Include details about your responsibilities, the number of staff you supervised, and how you supported Group Home operations.
Education:
Experience:
- Driving: 3 years (Required)
- Supervising: 1 year (Required)
- Working with people with developmental disabilities: 2 years (Required)
- Overseeing Group Homes: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Wilson, NC 27893 (Required)
Work Location: In person
