Do you like fast paced environments? Are you a natural problem solver? Do you enjoy a challenge? Then we have the perfect role for you! A Customer Success Specialist is dedicated to providing world-class support to customers, drivers and partners. Bungii relies on the customer success team to take care of our community’s toughest issues, handle escalations and provide an environment of positive, genuine and friendly interaction with all stakeholders.
The primary focus of this position is to deliver incredible service in every interaction with customers, drivers and partners. A high level of communication, contagious energy, personability and setting/maintaining a standard of excellence are crucial to this role. A Customer Success Specialist will engage in communication across all Bungii markets, through various support platforms, delivering world-class service. This is a role with a heavy focus on caring for people and continuous process improvement. Those interested should be excited to demonstrate these skills and be eager to work alongside a team of equally driven individuals.
WHAT YOU’LL DO:
- Own outcomes: work with partners, drivers and customers on a national level to execute on their highest priority initiatives.
- Perform at a high level within a time-sensitive and demanding environment to deliver on operational KPIs.
- Manage multiple channels of online communication including text, phone, email, and social media.
- Monitor and manage completion of all Bungii deliveries including accurate processing and refunding of customer and driver payments.
- Be a subject matter expert on Bungii’s processes and policies.
- Handle the big picture and the tiny details. Be organized and always on top of your deadlines to ensure nothing gets missed.
- Identify and solve stakeholder issues in a detailed and timely manner. Escalate issues to appropriate stakeholders when necessary.
- Persevere: be able to think on your feet and hustle through fire drill situations.
- Encourage continuous process improvement to deliver an excellent experience every time, all the time.
- Be a Bungii evangelist - care about the product and share it with others.
WHAT YOU’LL NEED:
- 2+ years fast paced chat support experience
- Logistics industry experience preferred
- Self motivated with a strong affinity for problem solving, continually challenging the status quo and never settling for how something ‘has always been done’.
- The ability to multi-task, prioritize and time manage.
- Able to maintain composure and be calm under pressure.
- Willingness to work in a flex schedule environment with four 10 hour shifts per week
- Always willing to roll up your sleeves approach something hands-on.
- Excellent verbal and written communication skills and above average typing speed
- Customer oriented; able to adapt to different personalities.
- Flexibility with assigned tasks and scheduling.
- Enthusiastic attitude and are passionate about bringing harmony to the marketplace. You view every support interaction as a chance to impact our customers, drivers and partners in a positive way.
- Demonstrate the ability to work efficiently and exhibit discernment through challenging situations.
COMPANY OVERVIEW:
Bungii is a rapidly growing delivery services company that moves big and bulky items in the final mile of their journey. We are experiencing hyper growth as we scale nationally and need your help keeping up with demand. Join team Bungii and become a part of our aggressive expansion.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
- Evening shift
Application Question(s):
- Are you available to work a flex schedule of four 10 hour shifts per week, with a schedule that changes slightly each week?
- Describe a time when you went "above and beyond" to help someone.
- Imagine you received this complaint from a Bungii customer: "I used your service because Mattress Firm said you were supposed to be good. She said you were the Uber for moving stuff. So wrong! I had to wait a whole 10 minutes for my driver to arrive - I have better things to do with my day then wait around - time is money!! When the driver FINALLY showed up, he said the mattress was awkward and heavy... that's his JOB!! To top it all off, the driver overcharged me by $15!! How are you going to resolve this before I tell all my friends on social media to NEVER use your platform again?!" Answer as if you were speaking directly with the customer.
Work Location: Hybrid remote in Overland Park, KS 66210
