Position Summary:
This is a 100% Commission-based role with strong earning potential - top performers earn over $100k!
As a Mitigation Specialist, you are often the first face our customers see during one of their most stressful moments — dealing with water damage in their home or business. Your primary responsibility is to assess the damage, earn customer trust, and convert the opportunity into a restoration job. This role is commission-driven and ideal for individuals who thrive in a high-impact, high-reward environment. While you collaborate with field teams, this is not a technician or supervisory role — it is a sales-focused, customer-facing role critical to company growth.
Key Responsibilities:
· Respond promptly to water damage leads and conduct empathetic, professional on-site assessments.
· Educate the customer on the scope of damage and confidently present recommended mitigation services.
· Secure customer authorization and initiate service agreements — converting the opportunity into a job.
· Document findings and recommendations using our software system (Xcelerate), including moisture readings, photos, and job notes.
· Coordinate with Dispatch and Technicians to ensure timely job setup and proper communication handoff.
· Maintain consistent communication with customers, insurance adjusters, and team members throughout the job lifecycle.
Qualifications:
· Experience: 1-3 years of sales experience in restoration, in-home services, construction, or related field preferred.
· Skills: Ability to build trust quickly in high-stress situations; excellent communication skills; comfortable using technology and mobile apps for job documentation and communication
· Education: High school diploma or equivalent required, IICRC certifications (cleaning and restoration certification) are a plus
· Valid Drivers license and clean driving record
· Must be able to lift/move 50–75 lbs and occasionally work in confined or moisture-damaged environments.
Compensation & Benefits:
· 100% Commission-based compensation with strong earning potential, top performers earn over $100k
· Company-provided vehicle + fuel card
· Medical, dental, vision insurance
· Paid time off and holidays
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Prescription drug insurance
- Referral program
- Vision insurance
Application Question(s):
- Are you available after hours and weekends for On Call shifts? We are a 24/7 emergency response business.
Experience:
- In Home Selling: 1 year (Preferred)
License/Certification:
- drivers license (Required)
Ability to Commute:
- Wylie, TX 75098 (Required)
Work Location: In person
