Overview:
This is a full-time, Monday–Friday role working in office alongside an awesome set of teammates. In this role, you’ll assist with inbound/outbound mail and documentation while offering support to clients via phone and email.
This position will initially be based in our Nashua, NH office.
Your story matters to us! We encourage you to include a cover letter to share why you’re excited about this opportunity and how you’d be a great fit.
What you’ll do:
In a typical day, you’ll support the processing, forwarding, and recording of incoming and outgoing mail on behalf of clients’ companies, including service of process and official client mail. You’ll help clients navigate the complexities of business formation and registered agent service by problem-solving, submitting, and following up on a variety of business filings with the Secretary of State, all while offering top-notch customer service to our clients and internal teams.
Starting Wage:
$18.50/hour base + $2/hour in-office pay increase (the in-office stipend may change if your work arrangement changes)
This position is coded as “Office Only” which requires daily in-office attendance.
Responsibilities:
- Prioritize, process, open, sort, scan, and track inbound mail and Service of Process
- Process, ship, and track outbound mail
- Retrieve and upload required or missing client account information or documentation into company software
- Keep client files up to date by consistently recording client interactions and documentation
- Manage and submit state filings within set timelines
- Process check requests and mail/track paper filings to state and federal offices
- Communicate clearly and professionally with clients and internal teams when problems arise or help is needed
- Answer inbound client inquiries over the phone and via email; educate clients on corporate filing requirements, registered agent service, and other services
- Learn and retain knowledge on document processing guidelines, filing-specific requirements, and company services
- Meet position metrics for mail processing, filings, and client support with no or minimal errors
- As part of a small office team, identify and drive process improvements and pitch in with daily tasks, from opening/closing the building to ordering supplies
Requirements:
- Strong attention to detail and organizational skills
- Strong customer service skills; clear and concise communicator
- Strong computer skills; comfortable with online research and troubleshooting
- Eager to learn about our business and help solve client problems
- Available to work onsite daily
Benefits:
- 100% employer-paid medical, dental, and vision for employees
- Annual review with raise option
- 22 days PTO accrued annually, plus 4 paid holidays (New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day)
- PTO increases to 29 days after 3 years; after 5 years, transition to flexible, uncapped time off — take time when you need it
- Paid maternity and paternity leave
- 6% company matching 401(k) with no vesting period
Your story matters to us! We encourage you to include a cover letter to share why you’re excited about this opportunity and how you’d be a great fit.
Job Type: Full-time
Pay: $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- What about this role or company made you want to apply?
- What’s one recent change at work you had to adjust to, and how did you handle it?
- Tell me about a time something didn’t go as planned; what did you take away from it?
Work Location: In person
