Position Summary
The Assistant Manager at Dino Dash Car Wash plays a key leadership role in the daily operation and success of the site. Assistant Managers are expected to operate the location with minimal supervision while maintaining high standards in customer service, employee accountability, site cleanliness, safety, and equipment maintenance.
This position requires strong leadership skills, a positive attitude, mechanical aptitude, and the ability to lead by example. Assistant Managers are expected to take initiative, solve problems, support employees, and ensure the site operates efficiently and professionally at all times.
Key ResponsibilitiesSite Operations & Leadership
- Operate the site with little to no supervision from the Site Manager or upper management.
- Handle daily operational issues and customer concerns professionally and efficiently.
- Ensure employees stay on task and follow all company policies and procedures.
- Minimize errors such as rewashes, policy violations, and customer complaints.
- Maintain a clean, organized, and professional-looking site at all times.
- Go above and beyond normal expectations with cleaning, organization, and operational responsibilities.
- Lead by example in attitude, work ethic, professionalism, and accountability.
Employee Supervision & Training
- Keep employees productive and focused throughout each shift.
- Correct employees when standards or policies are not being followed.
- Hold team members accountable for proper procedures in:
- Vehicle prepping
- Customer service
- Cleaning
- Opening and closing duties
- Vacuum area upkeep
- Safety procedures
- Assist Site Managers with employee training and ensure training is completed properly and up to company standards.
- Create a positive team environment where employees feel supported and comfortable asking for help.
- Demonstrate leadership qualities that earn the respect of employees and customers alike.
Mechanical & Maintenance Responsibilities
Assistant Managers must be mechanically inclined and willing to assist with site maintenance and repairs.
Responsibilities include:
- Assisting with maintenance projects alongside Site Managers or upper management.
- Performing routine tasks such as:
- Greasing equipment
- Pressure washing
- Changing prep hoses
- Replacing bug guns
- Replacing vacuum hoses
- Replacing hydraulic hoses
- Identifying equipment issues by sight or sound and reporting concerns promptly.
- Taking initiative to complete side tasks without being asked, including:
- Restocking towels
- Stocking vending machines
- Organizing supplies
- Completing cleaning projects
Customer Service Expectations
- Deliver exceptional customer service with a positive and professional attitude.
- Resolve customer concerns and conflicts calmly and professionally.
- Enforce company policies while maintaining respect and professionalism.
- Build positive relationships with customers and create a welcoming experience.
- Recognize patterns or suspicious activity involving customer accounts, memberships, or promotions.
- Handle customer interactions in a way that reflects Dino Dash’s standards and values.
Character & Leadership Expectations
We are looking for leaders who bring energy, positivity, and motivation to the workplace.
Assistant Managers should:
- Maintain a positive attitude every day.
- Bring energy and enthusiasm to the team and work environment.
- Be willing to make sacrifices when needed, including working at least four weekend days per month.
- Approach challenges with a “we can do this” mindset.
- Inspire employees through hard work, positivity, and leadership.
- Help create an environment where both employees and customers feel valued and respected.
At Dino Dash, we believe a smile can change someone’s day. We expect our leaders to create an atmosphere that uplifts both employees and customers alike.
Qualifications
We promote based on performance, not seniority. We’ll take your existing knowledge and your drive to succeed and supplement it with training that will help you earn promotions.
- Previous car wash experience preferred.
- Previous leadership or management experience preferred.
- Previous customer service experience required.
- Mechanical aptitude and willingness to learn maintenance tasks required.
- Strong communication and problem-solving skills.
- Ability to multitask and perform in a fast-paced environment.
- Reliable, accountable, and self-motivated.
- Must be able to work flexible hours, including weekends.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift and carry supplies and equipment as needed.
- Ability to work outdoors and in varying weather conditions.
- Ability to perform physical cleaning and maintenance tasks.
Join the Dino Dash Team
At Dino Dash Car Wash, Assistant Managers are more than supervisors — they are leaders, problem-solvers, mentors, and examples for the entire team. If you are motivated, hardworking, positive, and ready to help lead a successful operation, we would love to have you on our team.
Pay: $18.00 - $22.00 per hour
Benefits:
Application Question(s):
- Are you available to work at least two weekends each month?
- Do you have any prior experience working at an express or full service car wash?
Experience:
- customer service: 2 years (Preferred)
- Management: 1 year (Preferred)
Work Location: In person
