Description:
Are you looking for a fast-paced role where no two days are the same? Do you excel in customer service and enjoy multi-tasking? If you answered YES, this role may be for you!
Swift Passport and Visa Services is seeking a highly organized, customer-focused Client Services & Operations Liaison to join our growing team in the heart of River North, Chicago. This is an exciting opportunity for someone who thrives in a multitasking environment, enjoys working with people, and wants a role with long-term growth and development potential.
We’re looking for a motivated professional who can confidently balance front-office customer service with behind-the-scenes operational support. The ideal candidate is detail-oriented, tech-savvy, adaptable, and passionate about delivering an exceptional client experience.
What You’ll Do
Client Services & Front Office Support
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Serve as the welcoming first point of contact for walk-in clients
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Assist clients with passport and visa services, including China visa processing
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Review documents, answer questions, and guide clients through application processes
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Deliver a high level of professionalism and customer service at all times
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Maintain an organized, polished, and efficient front office environment
Operations & Processing Support
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Coordinate daily submissions, pickups, and shipments with the Chinese Consulate in Chicago
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Manage outbound shipping for expedited passport services
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Support Chicago-based visa services and occasional consulate visits
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Process e-visas and review client documentation for accuracy and completion
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Assist various departments based on daily workflow and operational priorities
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Help ensure smooth, timely, and accurate processing across all services
Requirements:
What We’re Looking For
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Prior customer service experience required
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Strong technical and computer skills required
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Experience with CRM systems, Microsoft Word, Excel, and Microsoft Office required
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Experience with SAS, HubSpot, or Salesforce is preferred but not required
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Ability to multitask and stay organized in a fast-paced environment
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Excellent communication and interpersonal skills
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Strong attention to detail and problem-solving ability
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Comfortable working independently while also collaborating with a team
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Someone eager to grow, develop professionally, and take on new responsibilities
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Passport or visa processing experience is a plus, but not required
Why Join Swift Passport Services?
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Dynamic role with variety and daily interaction
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Growth opportunity within a specialized international services industry
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Collaborative, team-oriented culture
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Opportunity to build operational, customer service, and administrative experience
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Central River North location with consistent weekday hours
If you enjoy staying busy, helping people, and being an essential part of a growing operation, we’d love to hear from you.
