Description:
Robert Michael Communications, Inc., an administrative company providing shared services to an independent medical education company and three full-service medical communications companies, is seeking an experienced Virtual Meeting Technology Support Specialist to provide technical support for our virtual meetings on a contract basis.
This role is responsible for assisting meeting participants with logging into virtual platforms such as Zoom and Adobe Connect, as well as providing real-time troubleshooting for connectivity and equipment issues. Support may include resolving problems related to Wi-Fi, cameras, microphones, and other hardware or software required for successful participation in virtual meetings.
Hours are flexible and may include daytime, evening, and weekend availability, based on client schedules. This is a part-time, contract position.
Requirements:
- Bachelor’s degree in Computer Science or a related field with at least 2 years of relevant experience, or 3–5 years of related experience and/or training, or an equivalent combination of education and experience
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Previous IT Help Desk or technical support experience
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Ability to install, configure, and troubleshoot peripherals, accessories, and software
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Strong problem-solving skills with the ability to work independently
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Critical thinking skills and adaptability to ensure accurate and timely support
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Excellent written and verbal communication skills
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Strong work ethic with a high level of attention to detail
