Location: Cincinnati, OH
Employment Type: Temporary
At School Outfitters, every customer interaction shapes the experience educators and schools have with our brand. As a Temporary Customer Relations Advisor, you'll play a critical role in helping customers navigate their order journey with confidence. From providing order updates to resolving issues and coordinating solutions, you'll ensure customers feel supported, informed, and valued every step of the way.
If you enjoy helping people, solving problems, and building positive relationships, this is an opportunity to make a meaningful impact while gaining valuable customer experience in a collaborative, fast-paced environment.
School Outfitters is a leading provider of educational furniture and equipment, dedicated to creating learning environments where students and educators thrive. Headquartered in Norwood, Ohio, we combine innovation, exceptional service, and a people-first culture to deliver solutions that make a difference in schools across the country.
As a 100% employee-owned company, every team member shares in our success through our Employee Stock Ownership Plan (ESOP). When the company succeeds, our employee-owners succeed too.
Our values guide everything we do:
- Believe in People
- Enjoy the Journey
- Relentlessly Search for Better
- Play to Win
- Live the Golden Rule
- Serving as a primary point of contact for customer inquiries related to orders, damages, returns, cancellations, defects, and delivery concerns.
- Documenting customer issues through Trouble Shooter cases and ensuring concerns are routed appropriately.
- Maintaining proactive communication with customers throughout the issue-resolution process.
- Collaborating with suppliers, carriers, and internal teams to determine effective solutions.
- Escalating complex issues when necessary to supervisors or managers.
- Monitoring issue resolution progress and validating that customer concerns have been fully addressed.
- Identifying recurring product, carrier, or system issues and communicating findings to leadership.
- Supporting Customer Experience initiatives that contribute to School Outfitters' success.
- Customers receive timely, accurate updates regarding their orders and concerns.
- Issues are documented thoroughly and resolved efficiently.
- Customers experience a high level of service and feel valued throughout the resolution process.
- Supplier and carrier relationships are leveraged to achieve positive outcomes.
- Customer concerns are resolved completely, not just addressed.
- School Outfitters continues to build long-term trust and loyalty with schools and educators.
Required Qualifications
- High school diploma or equivalent.
- 1–2 years of customer service or related experience.
- Strong verbal and written communication skills.
- Active listening skills.
- Strong attention to detail.
- Ability to prioritize tasks and manage multiple customer interactions simultaneously.
Preferred Qualifications
- Experience working in a call center, customer support, or order management environment.
- Experience collaborating across teams to resolve customer issues.
- Valuable experience supporting customers in a dynamic business environment.
- Exposure to cross-functional collaboration across Sales, Customer Relations, Install, and Operations teams.
- Opportunity to strengthen customer service, communication, and problem-solving skills.
- Experience working for an employee-owned organization recognized for its culture and customer commitment.
- The chance to contribute to a team that helps educators create exceptional learning environments.
- Collaborative, values-driven culture.
- Employee-focused workplace committed to development and teamwork.
- Convenient Norwood, Ohio location.
- Proud recipient of Top Workplace recognition.
Note: This is a temporary seasonal position scheduled to conclude at the end of September.
If you're passionate about delivering exceptional customer experiences and enjoy helping people find solutions, we'd love to hear from you. Apply today and join a team dedicated to supporting schools, educators, and students nationwide.
