Housekeeping Coordinator (Short-Term Vacation Rentals)
Position Summary
The Housekeeping Coordinator is responsible for overseeing and coordinating all housekeeping services for a portfolio of short-term vacation rental properties through third-party cleaning vendors. This role ensures homes are cleaned, inspected, guest-ready, and maintained to company standards while providing excellent communication between vendors, operations staff, and other departments.
Essential Duties & Responsibilities
- Coordinate and schedule cleaning services with third-party housekeeping vendors for guest arrivals, departures, and mid-stay cleans.
- Monitor daily arrival and departure schedules to ensure all properties are guest-ready on time.
- Communicate cleaning expectations, property updates, and special requests to vendors.
- Review inspection reports and address cleanliness or maintenance concerns promptly.
- Coordinate re-cleans when necessary and follow up to ensure issues are resolved.
- Serve as the primary point of contact for housekeeping vendors regarding scheduling, quality standards, and operational concerns.
- Work closely with Maintenance, Guest Services, and Operations teams to ensure seamless property readiness.
- Track and document vendor performance, service issues, and completed work.
- Assist with onboarding and training new housekeeping vendors on company standards and procedures.
- Manage housekeeping supply needs and coordinate replenishment when necessary.
- Respond to urgent housekeeping-related issues, including same-day turnovers and guest concerns.
- Maintain accurate records within company software systems.
- Assist with special projects and departmental initiatives as assigned.
Qualifications
- Previous experience in housekeeping coordination, hospitality, vacation rentals, hotels, or property management preferred.
- Strong organizational and multitasking skills.
- Excellent communication and relationship-building abilities.
- Ability to work in a fast-paced environment with changing priorities.
- Proficiency with scheduling software, property management systems, and Microsoft Office.
- Strong attention to detail and commitment to quality standards.
- Ability to problem-solve and make decisions independently.
- Valid driver's license and reliable transportation preferred.
Knowledge, Skills & Abilities
- Understanding of vacation rental turnover operations.
- Ability to manage multiple vendors and schedules simultaneously.
- Strong customer service mindset.
- Ability to handle confidential information professionally.
- Effective written and verbal communication skills.
- Ability to work collaboratively across departments.
Please note: Employment offers are contingent upon successful reference checks, background screening, and verification of qualifications.
Please take this 5 minute cultural index and we can schedule an interview immediately upon receipt of that completed document.
Copy and paste into the browser the below link:
https://go.apply.ci/s/FpRoHcJFrb
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Management: 3 years (Preferred)
- Hospitality: 2 years (Preferred)
Work Location: In person
