Chief Purpose of the Position
VCU Dental Care is looking for a Patient Care Coordinator to support a positive patient experience by managing scheduling, registration, patient accounts, insurance verification, billing support, and patient communication. This position serves as a primary resource for patients and works closely with clinical teams to ensure accurate and efficient patient care coordination.
Required Knowledge, Skills, and Abilities
- Strong customer service and communication skills with the ability to interact professionally with patients, students, residents, faculty, and staff.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong telephone etiquette and accurate data entry skills.
- Ability to explain patient account balances and financial information clearly.
- Proficiency with Windows-based computer systems.
- Ability to work independently and collaboratively as part of a team.
- Dental terminology and office experience preferred.
Education and Experience
- High school diploma or equivalent required.
- Customer service experience required.
- Dental or medical office experience preferred.
- Insurance verification and/or accounts receivable experience preferred.
- Bilingual (Spanish) preferred.
Hiring Range: Commensurate with experience
Benefits
Benefits include, but are not limited to, Health, Group Life, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. Employees are eligible for PTO after 90 days and 401(k) contribution and match, professional development assistance, short-term disability, long-term disability, and additional life insurance after six months.
Background check required.
EEO Statement:
VCU Dental Care is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to legally protected characteristics, including veteran status, race, color, religion, sex, national origin, disability, age, or any other protected status under applicable law.
