About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of experts dedicated to helping clients reimagine their business through technology‑led transformation. We partner with organizations to deliver resilient, scalable, and secure infrastructure solutions that power mission‑critical systems. And now, we’re looking for our next colleague to help ensure operational excellence and customer success. Could it be you? About the Role
As a Consulting Manager – Technical Support Engineer , you will make an impact by delivering advanced technical support for enterprise backup and infrastructure platforms. You will work directly with customers, partners, and internal teams to diagnose complex issues, optimize system performance, and ensure high availability across mission-critical environments.
This role combines hands-on technical troubleshooting with consulting leadership , requiring strong expertise in infrastructure, storage, networking, and cloud platforms, along with a customer-first mindset. In this Role, You Will Technical Support & Incident Resolution
Provide advanced technical support for backup, storage, and infrastructure platforms , including cloud environments
Diagnose and resolve complex technical issues , ensuring adherence to SLAs and support performance targets
Troubleshoot across operating systems, networks, storage systems, and enterprise applications
Manage multiple concurrent customer issues, ensuring proper tracking and resolution Customer Engagement & Support Excellence
Serve as a primary point of contact for customers, partners, and field teams
Deliver customer-first support experiences , including live troubleshooting and remote assistance
Communicate technical concepts clearly to diverse audiences Knowledge Management & Continuous Improvement
Develop and maintain technical documentation and knowledge base articles
Participate in product previews and contribute feedback for new releases
Identify recurring issues and drive process and product improvements Collaboration & Leadership
Collaborate with engineering, product, and support teams to resolve escalations
Mentor junior engineers and support team capability development
Participate in hiring, onboarding, and enablement initiatives Platform & Infrastructure Expertise
Support environments across Linux, Windows, virtualization, storage, and networking systems
Work with technologies such as VMware, Kubernetes, cloud platforms (AWS, Azure, GCP), and enterprise databases
Perform root cause analysis, log analysis, and debugging across distributed systems Work Model
Based on this role’s business requirements, this is an onsite position in New York, NY , requiring full-time presence at the client or Cognizant office. We support a healthy work‑life balance through our wellbeing programs. What You Must Have to Be Considered
10+ years of experience in enterprise technical support or system administration
Strong expertise in Linux and Windows environments
Experience with networking (TCP/IP, DNS, firewalls), storage (SAN/NAS), and system administration
Hands-on experience troubleshooting enterprise infrastructure and production environments
Experience supporting cloud platforms or hybrid infrastructure
Strong analytical, troubleshooting, and problem-solving skills
Excellent customer communication and stakeholder engagement abilities These Will Help You Succeed
Experience with backup and recovery platforms (e.g., Backup Exec or similar tools)
Knowledge of virtualization (VMware, Hyper-V) and containerization
Familiarity with observability tools, APM, and system monitoring
Experience in enterprise IT environments with multi-tier architecture
Certifications such as CompTIA, Red Hat, Cisco, or cloud certifications
We’re excited to meet professionals who thrive in high-impact technical environments and are passionate about solving complex infrastructure challenges. Don’t hesitate to apply—even if you meet most, but not all, of the requirements. Compensation
Base salary range : $110,000 – $129,500 annually , depending on experience, skills, and location
This role is eligible for Cognizant’s discretionary annual incentive program , subject to applicable plan terms Benefits
Cognizant offers a comprehensive benefits package designed to support your wellbeing and professional growth, including:
Medical, dental, vision, and life insurance
401(k) plan with company contributions
Employee stock purchase plan
Employee assistance program
15 Paid holidays plus PTO
Paid parental leave and family‑support programs
Learning and development programs, certifications, and career growth opportunities
