We’re looking for an evening Front Desk Agent with experience who knows how to deliver great guest service and spot opportunities to drive revenue. If you enjoy connecting with people, solving problems, and turning conversations into bookings, this role is for you.
What You’ll Do
- Welcome guests and manage check-ins and check-outs with professionalism and efficiency
- Answer phone, email, and walk-in inquiries about room availability, rates, and hotel amenities
- Upsell room upgrades, packages, extended stays, and hotel services
- Identify and follow up on sales leads from corporate, group, and repeat guests
- Assist with small group blocks and local business accounts
- Promote loyalty programs and special offers
- Maintain accurate reservations and guest profiles in the PMS
- Handle guest concerns and resolve issues in a timely, positive manner
- Process payments, balance cash drawers, and follow hotel accounting procedures
- Communicate guest feedback and sales opportunities to management and the sales team
- Work closely with housekeeping and maintenance to ensure rooms are guest-ready
What We’re Looking For
- Previous hotel front desk experience preferred
- Sales experience (groups, rooming lists, master billing, and negotiated account management plus)
- Strong communication and interpersonal skills
- Hospitality focused service
- Helpful attitude and desire to grow
- Comfortable upselling and having sales-focused conversations
- Ability to multitask in a fast-paced environment
- Flexible availability, including evenings, weekends, and holidays
- Familiarity with PEP/Hotel Key system preferred
Why You’ll Love Working Here
- Competitive pay with bonus or commission opportunities
- Supportive team environment
- Opportunities for growth within hotel operations or sales
- Employee hotel discounts and perks
Apply today and be part of a team that values great service, strong relationships, and smart sales.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
