Position Summary
The Accounts Receivable Specialist is responsible for accurately processing and posting customer payments, maintaining customer accounts, providing exceptional customer service regarding billing and payment inquiries, and assisting with collections. This position plays a key role in ensuring the timely resolution of account discrepancies while supporting the company's accounts receivable operations.
Essential Duties and Responsibilities
- Process and accurately apply customer payments received by check, ACH, wire transfer, and credit card.
- Research, reconcile, and resolve payment discrepancies, unapplied cash, and short payments to maintain accurate customer account balances.
- Maintain accurate customer account records.
- Contact customers by phone and email regarding outstanding invoices and payment status.
- Perform collection activities while maintaining positive customer relationships.
- Research and resolve billing issues, deductions, and other account discrepancies.
- Respond promptly and professionally to customer inquiries regarding invoices, account balances, and payment history.
- Maintain organized accounting documentation and comply with company policies.
- Perform other accounting and administrative duties as assigned.
Qualifications
- High school diploma or equivalent required; Associate's degree in Accounting or a related field (a PLUS)
- Two or more years of experience in accounts receivable, payment posting, or general accounting.
- Experience with collections and customer account management preferred.
- Proficiency in Microsoft Excel and Microsoft Office.
- Experience with accounting or ERP software preferred.
- Strong attention to detail, organizational, and time management skills.
- Excellent verbal and written communication skills.
- Ability to handle confidential financial information with discretion.
- Professional, customer-focused attitude with strong problem-solving skills.
Skills
- Accounts Receivable
- Payment Posting
- Cash Application
- Collections
- Customer Service
- Account Reconciliation
- Microsoft Excel
- ERP/Accounting Software
- Data Entry
- Attention to Detail
Compensation
- Competitive hourly pay based on experience ($23.00- $26.00 per hour)
- Comprehensive benefits package
- Paid time off and company holidays
- Opportunities for professional growth and advancement
Work Environment
This position is based in a professional office environment and requires frequent interaction with customers and internal departments. The ideal candidate is detail-oriented, dependable, customer-focused, and enjoys working as part of a collaborative team.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
