PREMIER SUBARU IS SEEKING AN AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER
Incentive pay plan - We represent the hottest brand in the marketplace and our award winning Subaru Service Department is busy and has a track record of being busy.
We have a supportive culture designed to help you achieve success and career growth goals.
You would be working out of our State of The Art Branford Location - with drive lane technology to support you. In addition, our dealership offers valet service (at no charge) to our customers and has a fleet of more than 55 loaner vehicles.
Job Description
Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Service Advisors prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes.
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Job Requirements
As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
At least 2 years of experience in a service advisor role is preferred
Must have computer proficiency
Valid driver's license
The Premier Automotive Group is an organization that has sold more than 250,000 new and preowned vehicles. The Premier Auto Group is known for its exemplary client handling and customer satisfaction. The Premier Way is:
- Salary plus incentive based pay plan. We have some of the most aggressive pay plans in the business. Our pay plans are easy to understand and easy for you to track.
- Customer satisfaction bonus programs through Subaru that can provide an additional $12,500 per year in compensation.
- Excellent working environment
- Room for advancement
- Paid training
In addition, we offer:
- Full Medical and Dental Benefits
- 401 K Retirement Plan with a company match
- Paid vacation ( up to 3 weeks)
- Paid sick days
- Paid holidays
- Paid uniform program
- Much more!
If you are serious about your career - apply today.
Job Type: Full-time
Pay: $85,000.00 - $121,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Automotive Service Advisor: 2 years (Required)
License/Certification:
- State of Connecticut Drivers License (Required)
Work Location: In person
