Troubleshoots and resolves technical issues pertaining to personal computers and peripheral equipment to include PCs, printers, scanners and other hardware and software components.
Ensures effective installation and desktop support of end user information technology resources.
Applies understanding and knowledge of information systems products and services to assist internal users.
Provides comprehensive and timely resolution of assigned end user needs.
Assists with performing PC, hardware, and peripheral equipment upgrades, repairs and enhancements.
Maintains appropriate documentation used for daily activities and assignments.
Escalates complex and/or unresolved issues to higher priority when appropriate.
Explores and identifies opportunities for improvements.
Keeps abreast of trends and new developments within the technology industry.
Participates in rotational after hours on-call duties.
Performs other duties and tasks as assigned.
