JOB SUMMARY: The HVAC Service Technician role is to provide service to our Commercial HVAC customers.
REQUIREMENTS:
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Able to work Monday-Friday with occasional overtime during afternoons, evenings and weekends as needed. Hours may involve start times as early as 5:00 a.m. NOTE: Specific project requirements that may require afternoon or evening/night shifts.
- Minimum of 4 years of hands-on experience in the HVAC trade as commercial service technician.
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High school diploma/GED (experience may be substituted for education)
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Completion of an HVAC Apprenticeship Program and appropriate state licensure (current Journeyman or Master’s License)
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Advanced HVAC Training and Manufacturer’s Training
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Know and understand all facets of the techniques used for Heating, Ventilation, and Air Conditioning service and installation.
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Competent at diagnosing refrigeration systems, air distribution systems and equipment controls.
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Computer literate (Windows and Microsoft Office), and able to quickly adapt to new and different HVAC interface software.
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Professional demeanor, including ability to interface effectively with other technician, vendors, and clients.
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Interface effectively, ethically and professionally with all levels of staff: internal and external executives/managers, internal and external professionals, owners and their staff, line employees, subcontractors, vendors, etc.
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Communicate effectively in English (aural, verbal, and written).
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Possess current, valid driver’s license (not under suspension or limitation).
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Must be able to grip tools.
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Must be able to stand, walk, bend, crawl, twist, bend, push, pull, carry, climb (stairs & ladders), etc.
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Able to withstand temperature extremes and exposure to elements (rain, snow, etc).
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Able to withstand exposure to dust, fumes, heights, confined spaces.
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Possess skills related to balance, agility, eye-hand coordination, flexibility, depth perception, peripheral vision, and manual dexterity.
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Must be able to differentiate between colors.
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Able to hear.
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Able to problem solve and analyze situations.
RESPONSIBILITIES:
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Listen to the customer’s concerns and evaluate possible solutions based on their needs.
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Diagnose and repair problems accurately and timely.
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Explain to the customer any deficiencies and suggested repairs.
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Gaither information to electronically submit quote to office before leaving (done from the company vehicle and not in the presence of the customer).
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Perform service, repairs, and maintenance in a timely manner.
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Make efficient use of materials, parts, supplies, and company tools.
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Complete all service tickets and other required documents electronically on daily basis. (daily job tickets or timesheets, etc.)
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Maintain the minimum suggested personal tools list.
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Maintain all company-provided tools.
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Maintain work vehicle in a neat, clean manner consistent with standards (oil changes, and other required services).
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Maintains proactive approach to provide and implement recommendations for continuous improvements.
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Solicit and review feedback from customers.
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Perform other tasks and duties as directed by management.
