Reporting to the Director of Housing Programs, the Shelter Program Manager oversees the daily operations and service delivery of La Casa’s confidential Emergency Shelter. This position supervises a team of program and project staff and ensures that survivors receive high-quality, trauma-informed services in a safe, supportive environment. The Shelter Program Manager plays a key leadership role in staff supervision, program development, compliance, and cross-department collaboration.
Essential Duties:
Program Operations & Service Delivery
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Ensure effective implementation of 24/7/365 shelter services, managing staff and resources to maintain uninterrupted, high-quality support for residents.
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Oversee daily operations, safety protocols, and administrative functions for all residential program activities.
Staff Leadership & Supervision
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Directly supervise all shelter staff in both programmatic and personnel matters.
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Lead hiring, onboarding, evaluation, training, performance management, and disciplinary processes.
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Promote a supportive, collaborative, trauma-informed work culture.
Compliance, Reporting & Data Management
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Ensure timely and accurate collection of client documentation and program service data.
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Maintain compliance with local, state, and federal contract and grant requirements.
Partnerships, Collaboration & Communication
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Build and sustain strong community partnerships to enhance service delivery and client support.
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Foster effective collaboration with staff across multiple sites and programs.
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Coordinate and actively participate in program-specific meetings, agency-wide meetings, and in-service trainings.
Crisis Response & Organizational Leadership
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Provide 24-hour on-call emergency coverage, directly or through appropriate delegation.
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Serve as an integral member of La Casa’s management team.
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Support evaluation of client satisfaction, service quality, and program effectiveness.
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Perform special projects and other duties as assigned.
Minimum Qualifications:
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Bachelor’s degree in Social Work, Nonprofit Administration, Business, or related field and 3–5 years of relevant experience OR 5+ years of progressively responsible experience, including staff management, preferably in a nonprofit setting.
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Experience managing government grants and/or contracts.
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Demonstrated supervisory experience and strong commitment to teamwork.
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Excellent written, verbal, and interpersonal communication skills.
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Proficiency in Microsoft Office applications.
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Strong organizational skills with the ability to multitask and meet multiple deadlines.
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Proven initiative, problem-solving ability, and resourcefulness.
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Completion of a state-mandated 40-hour Domestic Violence Counselor Training or willingness to complete the next scheduled agency training, including one required overnight shift at the emergency shelter.
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Successful completion of a DOJ Live Scan background check. La Casa de las Madres considers qualified applicants, including those with criminal histories, consistent with San Francisco’s Fair Chance Ordinance.
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TB (Tuberculosis) clearance
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Valid California driver’s license, clean driving record, and insurability under agency policy.
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Bilingual English/Spanish strongly preferred.
Excellent Benefit Package Includes:
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Competitive compensation
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Company-sponsored 403(b) retirement plan
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Comprehensive health, vision, and dental insurance plans
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Company-sponsored life and long-term disability insurance
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Generous paid time off, including 13 paid holidays, birthdays, and work anniversaries.
