We’re looking for a Store Manager who is a strong communicator and leader, with prior management experience. Must have the ability to work a flexible schedule to meet the store needs. If you’re driven to create solutions to problems, share new ideas, and share information to build a strong and upbeat team, this may be the right position for you. Prior marketing, deli, and HR experience is preferred. Potential quarterly bonus. Paid holidays. Hiring Bonus after 90 days & $.10 Fuel Discount.
Leadership
- Leads by example in all aspects of the job
- Shows appropriate levels of maturity, personal confidence and self-assurance. Confidential information is to remain confidential
- Takes responsibility for decisions, actions, and results making sound decisions maintaining a professional work environment
- Manage change well, can adapt, modify and change as business dictates
- Follows and enforces all policies and procedures to create a healthy store environment for employees and customers
- Drives new ideas, shares information with others, and creates solutions for problems.
- Is proactive, willing to take calculated risks and take on challenges
- Works collaboratively with employees in the stores as well as the home office team
- Demonstrates creative thinking regarding store problems, solutions, and improvements.
- Practice problem-solving skills, make decisions, handles emergency situations, and make customer impacting decisions
Customer Service
- Creates an environment in which employees continuously exceed customer expectations
- Consider the customer when making decisions and taking action
- Personally, establish strong rapport with customers and vendors, and demonstrate customers are always a priority
- Observes employees and offer feedback on level of service being provided to customers on a consistent basis. Greet the customer, engage in conversation and offer customer assistance; being quick and efficient during transaction
- Team demonstrating an upbeat and positive attitude
- Knowledge reference for both customer and team member questions
- Leads in My Victory Rewards program to get desired results
Results
- Consistently achieve standards (Profitability, payroll, inventory)
- Breaks down desired results into manageable goals and establishes plans for achieving.
- Follows up consistently and adjusts to achieve goals
- Has a command of the numbers and knows how to impact results
- Inventory results are consistently maintained at an acceptable level
- Uses payroll as an asset and not an expense
- Work efficiently in a multitasking environment
- Completes estore daily bookwork accurately and timely manner
- Work with vendors on scanning invoicing, scanning returns and maintaining accurate inventory records
Store Operations
- Maintains all store operations including inventory, payroll, scheduling, security systems, budget expenses
- Maintains operations by initiating, coordinating, and enforcing all policies and procedures
- Secures merchandise by implementing security systems and measures
- Ensures availability of merchandise and services , maintaining inventories
- Maintains the stability and reputation of the store by complying with legal requirements
- Mind the bottom line and control expenses where you can control
- Inventory management- conducts regular store audits on cigarettes, vapes, and THC
Store Presentation
- Maintains a well- presented store on a consistent basis
- Responds to business needs by updating and refreshing store presentation
- Keeps store shoppable and appealing to our customers
- Keeps store and backroom organized for efficiency
- Protects employees and customers by providing a safe and clean store environment. Maintain store appearance to make products enticing
- Look at your business through the customers eyes when making decisions
Staffing/Recruiting/ Hiring/ Training/Orienting
- Consistently maintains a quality staff
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks
- Communicates expectations and coaching team to drive sales with awareness of goals
- Works with each team member and spends time coaching, motivating and developing them promoting teamwork
- Anticipates future staffing needs
- Conducts interviews and references to make solid hiring decisions
- Recognizes red flags when hiring
- Providing documentation for employees appraising job results, coaching, counseling and disciplining performance standards addresses performance issues with a sense of urgency and offers feedback to get employee on track
- Holds employees accountable through consistent dialogue and takes appropriate action in writing
- Delegation of employee job duties and follow up on work results
- Works a flexible schedule to meet the needs of the business
Marketing
- Promotes business in the community
- Marketing merchandise by studying advertising, sales promotions, display plans and analyzing variances
- Seeks and acts on marketing opportunities to be recognized in the community
- Sets marketing and signing in store
- Encourages team to promote business in social channels
- Has a wide range of relationships in the community
Communication
- Open communication and practicing 2- way communication/informed
- Hold self and others accountable to job responsibilities
- Reports changes and variances in sales and purchases
- Communicates weekly and contributes business recaps
- Communicates store information relevant to team
- Communicates store needs weekly
Physical Requirements
- Standing (on feet) for longer periods of time
- Ability to lift to approximately 50 pounds
- Bending/Stooping/Reaching/Kneeling
- Motion involved when sweeping, vacuuming, mopping and shoveling snow.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
Work Location: In person
