Call Center Loan Officer – Licensed
Location: Houston, TX (Westchase)
Job Type: Full-Time | In-Person
Company: Lock It Lending (Powered by Swift Home Loans)
About the Role
Lock It Lending is hiring experienced, licensed Loan Officers to join our high-volume, call-center-based mortgage operation in Houston.
This is a front-end sales role focused primarily on outbound opportunities and live transfers from our SDR team. You will structure loans, secure borrower commitment, and build a consistent, repeatable pipeline.
You are supported by in-house processors and an SDR team so you can remain focused on sales conversations and generating new opportunities.
What You’ll Do
- Take live transfers and outbound opportunities from the SDR team and company lead sources
- Speak directly with borrowers to analyze needs, structure loan scenarios, and present loan options
- Quote rates, fees, and loan programs
- Collect required documentation and complete applications
- Secure borrower commitment and signed applications
- Submit loans into underwriting
- Hand off files to in-house processing after submission
- Continue prospecting and taking new opportunities while files are in process
- Maintain accurate CRM and pipeline documentation
This Role Is Front-End Focused
- You sell and structure the loan
- You drive commitment and signed applications
- In-house processors handle the loan after submission
- Your performance is measured by conversations, submissions, and closed loans
Who This Role Is For
- Licensed Loan Officers who thrive in a structured call-center environment
- Professionals comfortable with high phone volume and performance-based expectations
- Loan Officers who prefer provided leads, operational support, and clear activity standards
Requirements
- Active NMLS license
- Strong phone presence and objection-handling skills
- Ability to manage multiple active opportunities in a fast-paced environment
- Comfortable working from a structured sales floor
Schedule & Work Environment
- In-office, Houston (Westchase)
- Monday through Friday
- 9:00 AM to 6:00 PM
- Call-center environment with required dialer and talk-time expectations
What We Offer
- Leads provided (credit-style, public data, and evolving sources)
- SDR team to support prospecting and opportunity generation
- In-house processors to move files from submission to closing
- Structured onboarding and hands-on sales and product training
- Clear performance expectations and activity standards
- Health, dental, vision insurance and 401(k)
- In-person Houston office (Westchase)
Important Clarity
- This is not a self-generated only role
- This is not a realtor-only or relationship-based role
- This is a structured, phone-driven mortgage call-center sales floor
Pay: $24,000.00 - $350,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
