Schedules appointments for patients. Receives all phone calls and incoming. First person of contact and refers to appropriate department. Uses phone skills to assist all patients in a professional manner. Operates telephone switchboard to route, receive and place calls for dental assistance.
QUALIFICATIONS
Education: (Preferred)
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High School or Equivalent
Experience: (Required)
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One year experience operating a multi-line telephone or switch board system.
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Bilingual.
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Good organizational skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Directs incoming calls to department heads.
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Provides general information on services provided to patients.
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Takes messages for all employees in a timely manner.
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Uses a six-line phone operation to maintain call flows and efficiency.
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Highly organized and has attention to detail with important information.
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Has advanced phone techniques for patient service.
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Make patient appointments and reminder appointments for dental patients.
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May schedule appointments for patients and specialty care.
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May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
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Handles other duties as requested by the Dental staff or Clinic Manager.
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Calms down nervous and frustrated patients when upset.
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Handles duties as assigned by staff.
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Outbound, calling out patients to either: book appointment, reminders, retention, reschedule, cancel, or as directed by Manager.
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Receives Inbound Call and makes Outbound Calls.
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Knows the organizational culture, department structure and environment.
St. John’s Community Health is an Equal Employment Opportunity Employer
