Location: Richmond, VA
Job Type: Long-Term Contract
Work Schedule: Monday – Friday (100% Onsite)
Interview Process: In-Person Interview Required
We are seeking a Technical Support Analyst to provide application and end-user support for a modern regulatory case management and licensing platform. The ideal candidate will have strong technical troubleshooting skills, excellent customer service experience, and the ability to support SaaS or low-code applications.
-
Provide technical and application support to end users.
-
Troubleshoot and resolve application-related issues.
-
Document incidents and service requests using a ticketing system.
-
Assist users with system functionality, workflows, and account access.
-
Support SaaS and low-code applications.
-
Create and maintain user guides, FAQs, and knowledge base articles.
-
Perform basic testing during application releases.
-
Collaborate with Business Analysts and Development teams to resolve issues.
-
Ensure compliance with organizational security and regulatory standards.
-
Experience in Technical Support, Application Support, Help Desk, or Service Desk.
-
Experience with ticketing tools such as ServiceNow, Jira, or Freshdesk.
-
Experience supporting Salesforce, Appian, Microsoft Power Platform, or other SaaS/Low-Code applications.
-
Strong troubleshooting, communication, and customer service skills.
-
Ability to manage multiple support requests in a fast-paced environment.
-
Experience supporting government or regulatory applications is a plus.
Open to authorized U.S. candidates.
If you are interested, please apply with your updated resume.
