Company Overview
People + Practice is a healthcare-focused growth consultancy and marketing agency dedicated to supporting practices nationwide. We specialize in clarifying value propositions and building data-driven marketing systems that foster long-term business strength. Our fully remote team emphasizes collaboration, trust, and high standards to deliver thoughtful work and sustainable growth.
Job Summary
The Operations Manager, Website + Search owns the operational delivery of People + Practice's website development and organic search services. This role is responsible for ensuring projects are delivered on time, with exceptional quality, through effective project management, vendor oversight, process improvement, and cross-functional coordination.
Serving as the operational hub for websites and search, this individual maintains visibility across every project, keeps internal teams and external partners aligned, and continuously improves the systems and processes that support scalable growth.
Responsibilities
Project & Delivery Management
- Own the delivery of all Website + Search projects from onboarding through launch and ongoing optimization.
- Create and manage project plans in Monday.com, ensuring every project is properly structured, assigned, and progressing according to schedule.
- Maintain real-time visibility into project status, proactively identifying risks, removing roadblocks, and keeping work moving.
- Develop and manage project timelines, production schedules, and delivery capacity in partnership with leadership.
Vendor + Team Leadership
- Serve as the primary operational liaison with website development and SEO partners.
- Establish clear expectations and hold vendors accountable for quality, responsiveness, and timely delivery.
- Coordinate work across account management, leadership, and delivery partners to ensure projects move efficiently.
- Serve as the subject matter expert and escalation point for website, hosting, domain, DNS, and implementation issues.
Website + Search Operations
- Oversee the operational execution of website development and organic search services, including SEO and AI Optimization (AIO).
- Manage SEO onboarding, implementation planning, ticket generation, approvals, and deployment.
- Coordinate website launches, technical implementation, and ongoing optimization activities.
- Ensure all deliverables meet established quality standards before presentation or deployment.
Process, Quality + Reporting
- Develop, document, and continuously improve workflows, templates, and operational processes across all Website + Search programs.
- Lead quality assurance efforts to ensure consistent, high-quality deliverables.
- Maintain project dashboards, reporting, and operational documentation.
- Lead recurring operational meetings and provide leadership with regular updates on project status, risks, capacity, and performance.
Continuous Improvement
- Identify opportunities to improve efficiency, scalability, and the client experience.
- Stay informed on emerging trends in website development, organic search, AI-powered search, and digital operations.
- Recommend process improvements, new technologies, and workflow enhancements that strengthen the Website + Search service line.
- Surface trends in web development and SEO + AIO + GEO for improved outcomes.
- Create and manage project plans in Monday.com, ensuring every project is properly structured, assigned, and progressing according to schedule.
- Maintain real-time visibility into project status, proactively identifying risks, removing roadblocks, and keeping work moving.
- Develop and manage project timelines, production schedules, and delivery capacity in partnership with leadership.
Qualifications
Required
- 4+ years of experience managing website development, digital marketing, or agency operations.
- Strong project management experience with the ability to manage multiple concurrent projects.
- Experience managing third-party vendors and coordinating cross-functional teams.
- Working knowledge of website development and SEO.
- Experience using Monday.com or comparable project management software.
- Excellent organizational, communication, and problem-solving skills.
Preferred
- Experience working in a marketing, creative, or digital agency.
- Experience with WordPress website development.
- Familiarity with Google Analytics, Google Search Console, and SEO tools.
- Understanding of AI search, AIO, and GEO
- Strong project management experience with the ability to manage multiple concurrent projects.
- Experience managing third-party vendors and coordinating cross-functional teams.
- Working knowledge of website development and SEO.
- Experience using Monday.com or comparable project management software.
- Excellent organizational, communication, and problem-solving skills.
Success in This Role
Success will be measured by:
- Consistently delivering Website + Search projects on time and within scope.
- Maintaining high standards of quality across all deliverables.
- Building strong accountability with external delivery partners.
- Creating scalable, repeatable processes that improve efficiency and consistency.
- Providing leadership with clear operational visibility and proactive communication.
- Continuously improving the performance and effectiveness of the Website + Search service line.
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Parental leave
Work Location: Remote
