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Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
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Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
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Maintain cleanliness and organization of the front desk area and common areas
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Adhere to all company policies and procedures
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Handle sensitive and confidential information with discretion
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Update and maintain guest records in the reservation system
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Process payments and reconcile cash drawer at the end of each shift
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Generate reports as needed
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Stand up for 6-8 hours each day.
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Handle check in, check out, and other transaction enquiries.
Required Skills and Qualifications
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High school diploma or equivalent
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1-2 years customer service experience
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Excellent communication skills, both written and verbal
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Friendly and outgoing personality
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Ability to stay calm and professional under pressure
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Strong organizational skills and attention to detail
Preferred Skills and Qualifications
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Previous experience working in a hotel or related industry
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Proficiency with computers and software programs, including Microsoft Office and property management systems
Job Types: Full-time, Part-time
