Position: Full-Time Front Desk Agent / Host
Schedule: Full-time; weekends required
Job Duties & Responsibilities:
- Welcome and assist guests in a friendly, professional, and courteous manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Handle reservations, room assignments, cancellations, and guest requests.
- Answer phone calls, respond to guest inquiries, and provide information about hotel services and local attractions.
- Process payments, maintain accurate guest accounts, and follow cash-handling procedures.
- Address guest concerns and resolve issues promptly while maintaining excellent customer service.
- Maintain accurate records and complete all required front desk and shift documentation.
- Communicate effectively with housekeeping, maintenance, and management to ensure guest rooms and common areas are ready for guests.
- Monitor the front desk and lobby area to maintain a welcoming and professional environment.
- Assist with breakfast/host duties as needed, including maintaining the breakfast area and ensuring guests have a positive dining experience.
- Follow all hotel policies, safety procedures, and brand standards.
- Maintain confidentiality of guest information and hotel records.
- Assist with other hotel operations and duties as assigned by management.
Qualifications:
- Previous hotel or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
- Must be available to work weekends and flexible shifts.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Ability to Commute:
- Cleveland, OH 44130 (Required)
Ability to Relocate:
- Cleveland, OH 44130: Relocate before starting work (Required)
Work Location: In person
