Enter and maintain client information, billing and payment collection/processing.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES
-
Billing
-
Reconcile client accounts prior to Move-Out
-
Communicate outstanding balances for Move-out clients to Operations Team & Mgmt.
-
Close and inactivate customer files after move-out
-
Make daily collection calls
-
Conduct client account research and analysis
-
Resolves invalid or unauthorized deductions
- Send statements to outstanding customers
-
Interact with customers to resolve outstanding issues
-
Ad hoc queries for MBH staff
- Receive and enter incoming client payments
-
Print/format electronic check deposits
-
Reconcile Visa/MC credit card payments
-
Reconcile Amex credit card payments
-
Oversee chargeback processes
-
Initiate client refunds
-
Credit card
-
ACH initiation
-
Check request to AP
-
Main contact for all AR related issues
-
Review AR aging report
-
Provide consistent top-level customer service to internal and external service
-
Enter client invoices timely to avoid client vendor payments
-
Follow-up on late payments timely to avoid aged items
-
Protects organizations values by keeping client information confidential
- Prepare files for collection agency
EDUCATION
-
The AP Associate must have knowledge of general accounting.
SKILLS AND EXPERIENCE
-
Quick Books Enterprise (QB) accounting software
-
SAP Business One
-
MS Office (especially Excel)
