Front Office Host - $21/Hour + Commission | Full-time, Year-round

Hyatt Regency Lake Tahoe Resort, Spa and Casino -
Incline Village, NV

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Job Details

Full-time
$21 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Visitor query response
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Phone communication
Greeting customers
Client inquiry handling
Processing cash transactions
Answering guest questions
Customer engagement
Property management systems (PMS)
Computer skills
OPERA
Communication skills
Entry level
Office phone management

Full Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. The Front Office Host is responsible for assisting guests efficiently, courteously, and professionally in all Front Office-related functions and to maintain high standards of service and hospitality.

Responsibilities Include:
• Welcome and register guests, providing exceptional service throughout their stay.
• Process guest check-ins and check-outs efficiently using the hotel’s property management system.
• Handle guest inquiries and resolve any issues or concerns with professionalism and care.
• Manage cash, credit, and room charge transactions accurately.
• Coordinate with other departments (Housekeeping, Engineering, Bell Desk, etc.) to ensure a seamless guest experience.
• Answer and route phone calls and messages in a courteous and timely manner.
• Maintain a working knowledge of hotel amenities, services, and local attractions to assist guests effectively.
• Uphold Hyatt’s high standards of cleanliness, presentation, and guest engagement at the Front Desk.

Qualifications

A true desire to satisfy the needs of others in a fast-paced environment.

• Previous hotel or customer service experience preferred.
• Refined verbal and written communication skills.
• Strong computer skills; prior experience with Opera or similar systems is a plus.
• Ability to work a flexible schedule, including weekends and holidays.

Candidate must be 21 years or older

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Full-Time Colleague Benefits Include:

• Competitive pay and comprehensive benefits package
• Discounted hotel night stays and Friends & Family rates at Hyatt hotels worldwide
• Free colleague meals during shifts
• 12 complimentary hotel nights per year through the Hyatt Global Comp Program
• Paid time off, holidays, and wellness days
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan with company match
• Tuition reimbursement and colleague development opportunities

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Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

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Equal Opportunity Employment
Hyatt is an equal-opportunity employer. R C R S SO GI NI D V.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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