Position Overview
At Bojangles, our Shift Managers are the heart of restaurant operations—leading with energy, hospitality, and a passion for serving bold Southern flavor with speed and excellence. The Shift Manager (SM) is a hands-on operations leader responsible for driving profitability, delivering legendary Guest experiences, developing Team Members, and ensuring operational excellence throughout every shift.
The SM supports the Restaurant General Manager (RGM) in overseeing the daily operations of a high-energy, fast-paced restaurant environment while building a culture rooted in teamwork, accountability, and Southern hospitality. This role directly supervises Hourly Shift Coordinators and Team Members (10–25 employees) and plays a key role in delivering the Bojangles experience our Guests know and love.
Summary of Essential Duties and Responsibilities Profitability & Business Operations
- Manages food, paper, and labor costs to help drive restaurant profitability and operational efficiency
- Performs Daily, Weekly, and Monthly inventory inspections to maintain accurate inventory levels and minimize waste
- Places and receives truck orders while ensuring proper product rotation and storage procedures
- Maintains and regularly monitors all restaurant assets and equipment
- Ensures preventative maintenance of restaurant facilities and equipment is completed according to Company and Bojangles brand standards
- Partners with approved vendors and service providers to maintain restaurant functionality and appearance
- Upholds all cash handling, cash control, and restaurant security procedures, including safe counts, register accountability, and deposit procedures
- Assists in achieving restaurant sales, speed of service, and operational goals
Guest Experience
- Leads the team in delivering the Bojangles promise of fast, friendly, and accurate service with genuine Southern hospitality
- Motivates Team Members to create memorable Guest experiences in a clean, welcoming, and high-energy environment
- Resolves Guest concerns quickly and professionally while maintaining a positive dining experience
- Ensures dining room, drive-thru, kitchen, and exterior areas consistently meet cleanliness and brand presentation standards
- Drives operational execution to achieve speed of service goals without sacrificing food quality or hospitality
People Development & Leadership
- Coaches, develops, and motivates Shift Coordinators and Team Members to maximize performance and career growth
- Creates a positive, team-oriented culture built on accountability, communication, and respect
- Assists with onboarding and training new Team Members in Bojangles operational standards and procedures
- Leads by example through professionalism, urgency, and a strong work ethic
- Recognizes and celebrates team successes to promote engagement and retention
Operations Excellence
- Directs restaurant operations to ensure efficient preparation and delivery of Bojangles products according to established recipes, quality standards, and speed of service expectations
- Ensures compliance with all health, food safety, sanitation, and operational procedures
- Maintains brand standards across all areas of the restaurant, including kitchen execution, drive-thru operations, cleanliness, and hospitality
- Supports staffing and shift deployment to ensure smooth operations during peak business periods
- Performs duties of Hourly Shift Coordinator when necessary to support business needs
Qualifications & Skills
- Must be at least eighteen (18) years of age
- 1–2 years of previous quick service restaurant experience required; management experience preferred
- Strong leadership, communication, and team-building skills
- Working knowledge of restaurant operations, food safety, and Guest service standards
- Basic understanding of profit and loss statements and cost controls to help influence restaurant profitability
- Ability to thrive in a fast-paced, high-volume restaurant environment
- Passion for hospitality, people development, and operational excellence
- Available to work mornings, evenings, weekends, and holidays
- Ability to work long and/or irregular shifts as needed to support restaurant operations
Job Type
Full-time
Benefits
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Career growth and advancement opportunities
- Fast-paced, team-oriented work environment
Shift Availability
- 10-hour shift
- Day shift
- Evening shift
- Morning shift
Work Location
In person
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Work Location: In person
