TITLE: Business Systems Analyst (Contract)
LOCATION: Remote (U.S.)
ENGAGEMENT TYPE: Contract — 6 months, part-time (~20 hours/week), with potential for extension
PAY: Competitive hourly rate, depending on experience
WHAT YOU'LL BE DOING
Our client, a well-established Pacific Northwest organization, is modernizing its enterprise communications — replacing its legacy Cisco Unified Communications platform with Microsoft Teams — and is looking for a Business Systems Analyst to lead the business analysis for the effort.
As the dedicated BSA on this project, you'll own the requirements function end to end. This is a focused, project-based engagement with real ownership — a great fit for a senior analyst who likes driving discovery and deliverables.
In this role, you'll:
- Lead business analysis for the Cisco-to-Microsoft Teams migration as the sole BSA
- Analyze the current platform to determine which features must carry into the new Teams environment (feature parity / gap analysis)
- Facilitate discovery sessions and workshops with IT and business subject-matter experts across the organization
- Document how the company's systems interact with the new platform
- Produce detailed systems requirements: functional and non-functional requirements, process flows, and system impact analysis
- Partner with developers, analysts, and testers through design, build, and test
- Support development of the Statement of Work for the implementation partner
This is fully remote with a flexible part-time schedule (~20 hours/week).
WHAT YOU'LL NEED
- Proven experience leading business/systems analysis, ideally as a sole contributor
- Background in UC/telephony environments (Cisco and/or Microsoft Teams Phone/Voice a strong plus)
- Strong workshop facilitation and stakeholder management across IT and business
- Experience producing systems requirements documentation (functional/non-functional, process flows, impact analysis)
- Experience with requirements-management and change-control tools
- Telephony infrastructure and technical architecture diagramming experience preferred
WORK AUTHORIZATION
Applicants must be authorized to work in the U.S. without sponsorship. Please NO Third-Party Applicants.
ABOUT OUR CLIENT
Our client is a well-established organization in the insurance industry that’s modernizing its digital platforms and strengthening its Agile practices. The Product Owner will play a key role in delivering technology initiatives that improve business operations and customer experiences.
Candidates come first. ProFocus is a nine-time winner of Best in Staffing for Client & Talent Satisfaction.
Quality process. We invest the time to understand your background and career goals. We only introduce you to opportunities that are the right fit.
Access to hiring managers. We have close relationships with respected local companies, from small businesses to Fortune 500 organizations—giving you access to roles that may not be available anywhere else.
Want to apply?
Email your resume to [email protected].
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