Serves as a professional 911 Dispatcher and on-shift leader for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents. Provides training, leadership, mentorship, and expertise to dispatch staff, dispatch center leadership, and partner agencies. Dispatch Leads provide on-shift leadership, coaching, floor supervision in the absence of a supervisor, and support for trainees and staff during day-to-day and high-priority operational situations.
This position requires high attention to detail, strong leadership, emotional intelligence, and the ability to thrive in a fast-paced emergency communications environment. Candidates must possess the ability to mentor staff, manage multiple priorities simultaneously, and problem solve under pressure.
Please illustrate these traits by completing:
1. The job application (do not leave any fields blank).
2. A cover letter detailing how your qualifications meet each of the minimum requirements and, if applicable, desired qualifications.
3. A Memorandum of Interest which answers each of the following questions:
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Why do you want to be a Lead Dispatcher?
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As leaders, it is important to feel connected to the work we do and the programs we manage. As a Lead Dispatcher, what contributions or attributes will you bring to the team?
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If you had the power to change one thing about SC911, what would it be and how would you go about changing it?
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You’re on console with a Dispatcher I and you overhear them taking a call with an agitated RP. The dispatcher becomes frustrated and argumentative with the caller. When the dispatcher gets off the line, what would you do?
For questions regarding the position, please email the Deputy Director at
[email protected].
