As a Hospitality Team Member at goop kitchen, you're the heart of the guest experience. You'll be the friendly, knowledgeable face our guests count on — welcoming them in, guiding them through our menu, and making sure every visit feels special. This is a hands-on, people-first role for someone who loves great food, genuinely enjoys taking care of others, and thrives in a fast-paced, positive environment.
Key Responsibilities
Be the Face of Our Guest Experience
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Welcome every guest with warmth and make them feel at home from the moment they walk in
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Share your passion for our food and help guests navigate our menu with confidence
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Anticipate needs, respond to questions with care, and go the extra mile to make every visit memorable
Deliver Exceptional Service
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Execute service with consistency, attention to detail, and a genuine smile
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Stay attentive and present on the floor throughout your shift
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Handle guest feedback graciously and flag any concerns to a leader right away
Keep Things Running Smoothly
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Preparing the lobby, patio, and restrooms for service at the start of each shift, ensuring all guest-facing areas are clean, stocked, and ready
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Confirming the packing station is fully stocked with bags, stickers, desserts, and beverages
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Wiping down all patio tables, chairs, and guest contact surfaces; confirming trash and recycling cans are lined and ready
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Ensuring restrooms are stocked with towels, hand soap, and trash liners at opening and maintained throughout the shift with checks every 30 minutes
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Keeping entry doors, glass, and windows clean and smudge-free throughout the shift
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Welcoming guests, opening doors, assisting with orders, and supporting a positive experience from the moment they arrive to the moment they leave
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Supporting dining area cleanliness continuously — removing trash, wiping down tables, and sweeping so every table looks guest-ready after each visit
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Assisting at the packing station to support accurate, timely order handoff as needed
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Closing out your shift by restocking all supplies, thoroughly cleaning restrooms, and ensuring the opening team is set up for success
Show Up as a Team Player
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Contribute to a respectful, supportive team environment where everyone has each other's backs
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Take pride in your work and hold yourself to a high standard of professionalism
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Embrace feedback as an opportunity to grow and get better every shift
Benefits
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Medical, Dental Vision Insurance*
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401k match*
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Free shift meal
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Employee discount
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Opportunity to build and work in a dynamic and innovative environment.
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A chance to make a meaningful impact on a rapidly growing brand.
- depending on eligibility
What We're Looking For
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Must be at least 18 years of age.
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Previous experience in a restaurant, fast-casual, or hospitality setting is a plus — but a great attitude and willingness to learn matter most
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Genuine love for food, people, and creating a great guest experience
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Strong communication skills and a warm, approachable personality
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Ability to stay calm, organized, and upbeat in a fast-paced environment
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Availability to work evenings, weekends, and holidays as needed
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Ability to stand for extended periods and lift up to 25 lbs
About goop kitchen
goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order. The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.
