Salary Range: $25.4657 - $30.9945/hour. Salary reflects Step 1 and Step 5 of a 7-step pay scale. Salary at hiring will be dependent on the applicant's education, experience, and training.
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Required Attachments for Application:
Job Summary:
Under general direction, performs advanced technical, analytical, and administrative duties related to utility billing, revenue assurance, payment processing, financial reconciliation, and customer account management for water, wastewater, stormwater, solid waste, and related utility services. This position serves as a functional expert for utility billing operations and supports the accuracy, integrity, and efficiency of the City's utility billing systems.
The Utility Billing Analyst analyzes billing and payment data, investigates discrepancies, performs financial reconciliations, supports audits and rate implementation, develops reports, and recommend process improvements. The position serves as a liaison between customers, operational staff, Finance, Information Technology, and software vendors to ensure accurate billing, revenue collection, and customer service.
Scope of Responsibility:
This position applies technical, analytical, and accounting principles to complex billing and financial processes. Work requires independent judgment in evaluating data, identifying trends and discrepancies, resolving issues, and implementing corrective actions within established policies and procedures.
The Utility Billing Analyst has a significant impact on revenue accuracy, customer satisfaction, regulatory compliance, and operational efficiency. The position regularly works with sensitive financial information and requires a high degree of accuracy, confidentiality, and professional judgment.
Work is in a normal office environment. Working conditions require moderate physical effort moving between 5 and 25 pounds. Working conditions require high attention to detail or deadlines with effort being frequent or continuous (over 70% of the time). A typical workday involves exposure to temperature regulated (less than 10 degree Fahrenheit variation); office environment free of excessive noise or other disagreeable elements.
Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.
Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.
