Overview:
P/T Variable hours available (0-37.5 per week; must be available to work overnights and on weekends, this is a 24/7 facility and flexibility is needed.)
Starting Pay: $25.96 - $27.26 / hour (DOE). Overnight, Weekend & Solo Shift Differential Pay ($o.75 - $1.00 / hour) available.
Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.
POSITION DESCRIPTION:
The Residential Services Coordinator is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Martha’s Place; a 70-unit, 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults. The Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations.
Responsibilities:
MAJOR DUTIES AND RESPONSIBILITIES:
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Interact and model appropriate professional behaviors with residents in the general milieu of Martha's Place common areas.
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Coordinate and facilitate outside services with residents:
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Contact outside service providers to schedule, confirm and manage a variety of appointments.
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Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
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Initiate, facilitate and promote on-site recreational and therapeutic activities.
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Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.
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Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.
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Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
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Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
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Ensure significant events involving residents and building operation activities are recorded accurately in daily log:
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Read daily logs upon shift entry
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Pass on all necessary information during shift overlap for seamless coverage
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Elevate issues as appropriate to Supervisor
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Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed.
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Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
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Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
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Attend trainings as needed/required.
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Provide transportation to residents as needed/requested.
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Other work-related duties as assigned.
Qualifications:
MINIMUM REQUIREMENTS:
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Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.
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Must be available to work some evening and weekend shifts.
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Ability to communicate and work effectively with staff from various backgrounds.
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Able to communicate effectively in with staff, residents, and community partners.
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Ability to learn crisis intervention skills and behavior management.
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Reliable transportation and WA State Driver’s License/ WA State I.D.
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Active or ability to obtain a Food Handlers Permit.
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Active or ability to obtain CPR/First Aid training.
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Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
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Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
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Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
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Criminal History Background Checks are required prior to employment.
