About RNR
RNR Tire Express is a national franchise retailer of quality tires and custom wheels offered with convenient, affordable payment options designed to fit each customer’s unique budget. Established in 2000, RNR has grown to over 190 locations in 29 states.
At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.
Collection Specialist Position Summary
In an Collection Specialist, we are looking for candidates who are dedicated, flexible, task-oriented and self-driven. This role involves meeting weekly goals and continually enhancing the customer and company’s relationship.
An Collection Spcialist will be expected to help customers stay current with their agreed upon payment plans, helping them obtain product ownership and increase customer satisfaction.
Compensation
Make between $16 - $20 +bonus
Requirements / Responsibilities:
- Recognize and create opportunities to renew customer agreements
- Contact customers by phone whose agreements have expired
- Demonstrate diligence, urgency, impartiality, and consistency regarding accounts
- Contact references on expired accounts
- Schedule voluntary turn-ins of merchandise
- Handle field collections and de-installations
- Strong verbal communication skills
- Strong computer skills
- Complete 25 calls per hour
Other Requirements:
- Valid state driver license
- Pass drug screen and background check
- Flexible work schedule
- Stand for long periods of time
- Lifting and exerting up to 40 lbs
- Availabilty to speak spanish is a PLUS
RNR offers competitive base pay, bonuses, plus vacation and sick time, and Employee Discounts.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Ability to commute/relocate:
- Pueblo, CO 81008: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Required)
- Collections: 3 years (Required)
- Rent To Own: 1 year (Preferred)
Work Location: In person
