Finance Portfolio Manager I / Customer Account Specialist/Collections
Pay: $16.00 per hour/monthly performance bonus and structured growth path based on demonstrated skill development.
About the Role
Car World / Traction Financial is growing, and we are looking for a Finance Portfolio Manager I to join our customer account team.
This role helps customers stay current on their lease payments, understand their account status, make payment arrangements, and stay in good standing.
This is a good fit for someone who is professional on the phone, calm under pressure, detail-oriented, and comfortable balancing customer service with payment follow-up.
What You’ll Do
- Handle inbound and outbound customer calls
- Help customers understand payment options and account status
- Accept standard payment arrangements
- Confirm Promises to Pay and follow up on assigned accounts
- Process and post payments according to company procedures
- Document customer interactions accurately in DealPack
- Review account notes before speaking with customers
- Route service-related or complex issues to the right person
- Escalate more complex situations to PM II or PM III when appropriate
- Participate in coaching, training, and performance development
What We’re Looking For
- Strong phone communication skills
- Calm, professional approach with frustrated customers
- Good attention to detail
- Strong documentation habits
- Ability to follow processes and learn new systems
- Reliable attendance and punctuality
- Good judgment on when to resolve an issue and when to ask for help
Preferred Experience
- 1–2 years of customer service, call center, collections, billing, banking, auto finance, insurance, or account support experience preferred
- Experience with payment conversations or account resolution is helpful
- Experience using customer account systems or phone systems is helpful
Growth Opportunity
This role is part of our internal Portfolio Manager development path. PM I employees can grow into higher-level responsibilities by demonstrating strong account handling, accurate documentation, customer communication, payment resolution, and good escalation judgment.
Employees may become eligible for additional wage increases as they demonstrate proficiency in defined development milestones.
Requirements
- High school diploma or equivalent required
- Monday–Saturday availability required - 8:30 AM to 5:30 PM
- Must be able to pass required pre-employment screening
- Must be comfortable working by phone and computer in a busy/loud office environment
Pay: $16.00 per hour
Benefits:
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Customer Service/Collections/Call Center: 1 year (Preferred)
- payment conversations or account resolution : 1 year (Preferred)
- customer account and phone system: 1 year (Preferred)
Work Location: In person
