Description:
The palliative medicine administrative assistant supports the palliative medicine program by assisting with operations to ensure providers, patients and community partners receive exceptional service.
Requirements:
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Enter palliative medicine admissions in electronic medical record
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Collect past, current and future medical data on patients from hospitals and scan promptly into the electronic medical record
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Assure all forms are completed and scanned in electronic medical record
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Coordinate and schedule all new admissions and ongoing visits to palliative medicine patients and maintain provider calendars
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Perform follow-up telephone contacts requested by palliative medicine staff
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Assist with taking palliative medicine referrals, contacting physician offices, requesting information, completing referral form and entering information into electronic medical record
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Discharge and send Progress Note to attending physician
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Assist team leaders in collection of patient information, follow-up phone calls, data and other requested tasks.
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Obtain physician orders and prior authorizations
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Communicate referrals to home health and other agencies
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Enter palliative medicine consults and create a physician billing account/records from hospital portal
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Maintain portal access to area hospitals
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Organize work for volunteers to perform surveys and send clinical notes to provider offices
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Monitor visit frequency for palliative medicine patients, ensuring compliance with frequency guidelines
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Answer palliative medicine calls
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Assist in orienting new team members, as requested
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Communicate with nurse practitioners via phone or electronic access
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Participate in quality improvement programs
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Adhere to strict confidentiality
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Adhere to safety policy and practices
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Cooperate with all government agencies and outside auditors
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Assist with updating policies and procedures, as appropriate
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Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES:
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Knowledge of ICD-10 coding
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Ability to work on an interdisciplinary team
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Ability to work a flexible schedule
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Excellent written and oral communication skills
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Excellent customer service skills
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Excellent computer skills, including Microsoft Excel and Word
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Strong organizational skills
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Demonstrated critical thinking and problem-solving skills
MINIMUM QUALIFICATIONS:
Education:
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High school diploma or equivalent
Experience:
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1 year of experience in medical office or hospital
Licensures & Certifications: (if applicable):
Medical office assistant training/certification preferred
PHYSICAL DEMANDS:
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Visual acuity to read written documentation and computer tasks
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Ability to sit extended periods of time and perform administrative tasks
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Ability to stand, bend and lift an average of 30 pounds
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Manual dexterity with the ability to manipulate office equipment and keyboard for extended periods of time
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Ability to walk, squat, kneel, climb and balance
SPECIAL REQUIREMENTS:
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Must have an automobile with required insurance coverage and state driver’s license
