KNOWLEDGE REQUIRED BY THE POSITION
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Knowledge of customer service principles and practices.
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Knowledge of department policies and procedures.
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Knowledge of point-of-sale and cash handling principles.
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Knowledge of sports field preparation principles.
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Knowledge of concessions policies and procedures.
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Knowledge of computers and job-relates software programs.
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Skill in problem solving.
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Skill in interpersonal relations.
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Skill in oral and written communication, with various audiences.
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Ability to balance cashiering transactions, prepare cash deposits and process refunds.
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Ability to provide quality customer service.
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Ability to read, interpret and apply operating policies and procedures.
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Ability to work evenings, weekends and holidays, and/or flexible schedules.
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General Expectations (not a comprehensive list)
SUPERVISORY CONTROLS
The Parks and Recreation Facilities Supervisor, the Athletic Supervisor, Aquatics Specialist or designee assigns work in terms of detailed and specific instructions. The supervisor spot-checks work in progress and upon completion for accuracy, adequacy, and adherences to instructions and established guidelines.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
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The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.
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The purpose of this position is to provide customer service support for department programs and services. Successful performance contributes to the delivery of quality services to the general public.
CONTACTS
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Contacts are typically with coworkers, other city personnel, and the general public.
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Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
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The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
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The work is typically performed in an office and outdoors.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
**These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
