Job Title: Discharge Facilitator
Department: Social Services
Employment Type: Part-Time
Reports To: Director of Social Services
FLSA Status: Non-Exempt
Job Summary
The Discharge Facilitator plays a critical role in supporting the Social Services department by ensuring a smooth, safe, and efficient patient departure process. Working under the guidance of the Director of Social Services, this role focuses strictly on the tactical execution of the discharge plan created by the care team. The Discharge Facilitator does not create or modify the discharge plan, but is responsible for completing all operational, administrative, and logistical tasks required to transition the patient safely out of the facility.
Key Roles & Responsibilities
Patient Logistics & Personal Effects
- Transportation Coordination: Arrange and schedule appropriate patient transportation (rideshare, non-emergency medical transportation, or family coordination) as needed to facilitate timely departure.
- Belongings Management: Retrieve patient items from the belongings closet, carefully audit and verify all items for accuracy against the intake inventory, and return them safely to the patient.
EMR Tasks & Social Services Documentation
- EMR Sign-Out: Complete the official patient sign-out process within the Electronic Medical Record (EMR) system.
- Social Services Closeout: Close out and finalize all necessary social services forms, tasks, and documentation within the patient’s chart.
- Folder & Paperwork Audit: Compile and audit the physical discharge folder to ensure it entails all accurate, required paperwork prior to departure.
- Record Uploading: Scan and upload all completed, signed discharge paperwork into the patient’s chart promptly following departure.
External Communication & Patient Experience
- External Agency Transmission: Fax all necessary follow-up paperwork, social service records, and referrals to external agencies.
- Satisfaction Surveying: Administer and complete the patient satisfaction survey prior to departure, providing valuable insight to the Social Services team.
Qualifications & Skills
- Education: High School Diploma or GED required; Associate degree in Healthcare Administration, Human Services, or related field preferred.
- Experience: 1–2 years of experience in a hospital, clinical, or social services setting performing administrative or patient-support duties.
- Technical Proficiency: Experience navigating Electronic Medical Record (EMR) systems (e.g., Epic, Cerner) and general office equipment (faxing, scanning).
- Detail-Oriented: Exceptional accuracy in managing paperwork, audits, and patient personal effects.
- Communication: Compassionate and patient-focused communication style, with a high degree of professionalism when dealing with external agencies.
