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The Customer Service Representative (CSR) is responsible for the daily operation of the route or tasks that have been assigned.
- Must demonstrate Basic English skills, Math and Reading skills.
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Must be ale to effectively communicate with customers.
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Must be able to perform the following physical activities:
Lift repetitively and/or carry 60 pounds
Reach up to seven feet
Walk up to two miles per day
Bend up to 120 times per day to pick up clean and soiled linen
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Must be able to work outside for extended period in heat and/or cold.
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Must maintain a valid driver's license.
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Must maintain a valid “DOT” physical.
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Must have and maintain an acceptable driving record.
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Must present a professional appearance and wear the assigned uniform in the manner directed every day.
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Must be willing to work holidays, weekends and/or nights.
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Must maintain a high level of attention to detail in all tasks.
Primary Areas of Responsibilities
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Delivery driving and pick-up of linen from customers.
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Efficient routing and servicing of customers.
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Develop and maintain customer relationships in a manner conducive of insuring and maintaining customer satisfaction
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Operate a truck in a safe manner and strictly follow all company vehicle policies.
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Utilization of all pertinent company systems and processes of paperwork and service functions.
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Report any “at-risk” or potentially “at-risk” customers to supervisor immediately.
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Identifying Customer problems and concerns, and then resolving their complaints and objections.
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Add on Business/Consistently seek opportunities for route growth.
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Educating the Customer regarding abuse and/or less and billing appropriately.
- Ensure proper load requirements, prior to departing for the assigned route each day.
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The delivery of all cleanbilled merchandise and the pick up all soiled merchandise from each customer’s respective designated areas.
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Maintaining the delivery areas within each account.
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Clearly and securely identify each customer’s soil individually.
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Communicate with customers and provide a high level of customer service.
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Maintaining accurate inventories by line item within each account, taking physical inventories as needed or directed.
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The accurate completion and follow up of paperwork including:
Invoice adjustments.
COD Procedures
Soil tickets
Trip sheets
Truck inspection forms
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The protection of all company assets including merchandise, vehicles, information.
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Demonstrate Predictive Service by anticipating customer demands and concerns by each individual need, seasonality, and volume of business.
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Ensure the accuracy of customer invoices and deliveries daily.
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Clearly explain credits, charges, and prices to each customer.
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Make special deliveries to customers as required.
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Counting soil, as required by Service Manager.
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Returning customers merchandise as well as damaged product on a daily basis.
