Department: Patient Access
Status: Full-Time | 1.0 FTE (40 hours/week)
FLSA Status: Non-Exempt
Reports To: Manager – Patient Access
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
Be the first impression of our organization while helping patients access care through exceptional customer service, accurate registration, insurance verification, and financial counseling support.
Pagosa Springs Medical Center (PSMC) is seeking a friendly, detail-oriented, and customer-focused Patient Access / Registration Specialist to join our Patient Access team.
This position serves as a critical link between patients and healthcare services by greeting patients, answering phones, registering encounters, verifying insurance eligibility, collecting payments, and maintaining accurate patient information within the electronic health record. The Patient Access / Registration Specialist helps ensure a positive patient experience while supporting efficient clinic and hospital operations.
When assigned to the Emergency Department, this position works closely with the ED team to expedite patient care and improve patient outcomes. Employees assigned to the Emergency Department receive an additional $1.00 per hour premium pay.
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Full-time position (40 hours/week)
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Schedule may vary based on department assignment
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May support hospital registration, clinic registration, and/or Emergency Department registration functions
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Greet patients and visitors in a professional, courteous, and timely manner
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Answer incoming phone calls and assist patients with questions and scheduling needs
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Accurately register patients within the electronic health record
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Collect, update, and verify patient demographics and insurance information
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Ensure all required registration and consent documentation is completed
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Maintain a welcoming and professional environment for patients and visitors
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Verify insurance eligibility and coverage
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Collect and accurately document insurance information
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Collect and post patient co-payments and payments
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Inform patients of financial assistance options and payment responsibilities
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Assist with payment-related questions within scope of knowledge
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Scan and maintain patient identification and insurance documentation
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Ensure patient records are complete and accurate
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Help prevent duplicate medical records through proper patient identification procedures
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Support staff with registration-related EHR functions
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Utilize Cerner and other electronic systems effectively
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Educate patients regarding registration requirements and hospital processes
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Assist patients with records requests and release forms
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Provide information regarding clinic and hospital services
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Direct questions to appropriate departments when necessary
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Monitor incoming faxes and route appropriately
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Complete opening and closing duties
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Print schedules and support department workflow needs
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Cross-train to perform Patient Experience Representative duties
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Participate in staff meetings, training, and ongoing professional development
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High school diploma or equivalent required
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Minimum two (2) years of customer service experience strongly preferred
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Prior healthcare experience preferred but not required
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Electronic health record experience, especially Cerner, preferred but not required
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Current AHA BLS (Heartsaver) certification required
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Strong customer service and communication skills
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Excellent attention to detail and accuracy
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Proficient typing and computer skills
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Working knowledge of:
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Microsoft Office
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Microsoft Teams
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Electronic health records
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Ability to multitask in a fast-paced environment
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Ability to maintain confidentiality and HIPAA compliance
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Strong organizational and problem-solving abilities
The ideal candidate will:
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Enjoy working directly with patients and the public
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Demonstrate compassion, professionalism, and patience
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Thrive in a fast-paced healthcare environment
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Have strong attention to detail and accuracy
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Be able to balance multiple priorities and frequent interruptions
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Embrace teamwork and collaboration
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Support PSMC's WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect
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Base Compensation Range: $18.00 - $22.38 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.
- Premium Pay:
- Cross-Training Differential: Patient Access Registration staff who are trained and regularly scheduled for shifts and work in the ED receive a Cross-Training Differential of an additional $1.00 per hour.
- Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
- Job Type: Full-time
- Anticipated End Date for Posting: July 31, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.
Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.
Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Patient Access team plays a vital role in ensuring patients receive a positive, efficient, and welcoming experience from their first interaction with our organization.
Located in beautiful Pagosa Springs, Colorado, our community offers exceptional outdoor recreation, hiking, fishing, skiing, mountain biking, and the world's deepest geothermal hot springs. Our culture is guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect.
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Make a meaningful impact on patient experiences every day
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Join a supportive and collaborative team
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Gain experience in both patient access and healthcare operations
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Opportunities for growth and cross-training
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Stable healthcare employment with excellent benefits
Join a team dedicated to delivering exceptional service, accurate registration, and compassionate support to every patient we serve.
