The Key Accounts Manager is responsible for developing and maintaining strategic relationships with the utility's largest commercial, industrial, and institutional customers (Key Accounts). This role serves as the primary, high-level point of contact, ensuring these critical customers receive exceptional service and tailored energy solutions. The Key Accounts Manager will work proactively to understand their business needs, enhance customer satisfaction and loyalty, and support their energy-related goals. This position is crucial for customer retention, system reliability, and the promotion of utility programs and services. Supervision is exercised over all division personnel.
Bachelor's degree in business administration, engineering, marketing, energy management, or related. A minimum of five (5) years of experience in account management, technical sales, or customer service within the utility industry or a related field. Demonstrated experience working directly with large commercial and industrial customers is preferred.
