<Overview>
Join our dynamic team as a Technical Support Technician specializing in Point of Sale (POS) systems! In this energetic role, you will be the frontline hero ensuring seamless operation, troubleshooting technical issues, and supporting the hardware and software components that keep our retail environments running smoothly. Your expertise will empower store teams to deliver exceptional customer experiences by maintaining reliable POS infrastructure and resolving technical challenges swiftly. This is your chance to thrive in a fast-paced, technology-driven environment where your problem-solving skills make a real impact every day!
<Responsibilities>
- Provide expert technical support for POS hardware and software, including installation, configuration, and troubleshooting.
- Manage computer systems, operating systems (Windows and macOS), and network connectivity to ensure optimal performance.
- Diagnose and resolve issues related to computer hardware, peripherals, and software applications using tools like Help Desk platforms such as ServiceNow or Jira.
- Support IT infrastructure components including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and network switches to maintain secure and reliable connectivity.
- Assist with desktop support tasks such as operating system updates, software installations, and user account management via BMC Remedy or similar ticketing systems.
- Collaborate with cross-functional teams to resolve complex technical issues quickly while maintaining excellent customer service standards.
- Document all support activities thoroughly and escalate unresolved issues to senior IT staff when necessary.
<Skills>
- Proven experience in technical support roles with a focus on POS systems, computer management, or IT support.
- Strong knowledge of operating systems including Windows and macOS, along with familiarity with Linux environments.
- Expertise in computer networking concepts such as LAN, VPNs, firewalls, and network troubleshooting techniques.
- Proficiency in troubleshooting software issues using diagnostic tools; familiarity with Help Desk ticketing systems like ServiceNow or Jira is preferred.
- Solid understanding of computer hardware components and maintenance procedures.
- Excellent communication skills to clearly explain technical solutions to non-technical users.
- Ability to prioritize tasks effectively in a fast-paced environment while maintaining a positive attitude. Embark on a rewarding journey where your technical talents help keep retail operations running smoothly! We’re committed to supporting your growth through ongoing training opportunities and a vibrant team environment dedicated to excellence in customer service.
Job Types: Full-time, Part-time
Pay: $25.36 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
